Client Relationship Manager

NHS; Stokesley; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading NHS organization is seeking an experienced Client Relationship Manager to join their team in Stokesley. The role involves managing relationships across NHS Consortium organizations and leading major projects, ensuring optimal value from Cloud solutions while supporting better care. Ideal candidates should have strong project management skills, a degree in a relevant field, and a background in client relationship management.

Benefits

Mentorship and development programmes

Hybrid working model

Support for professional growth

Qualifications

• Strong background in project management methodology.
• Excellent communication, negotiation, and influencing skills.
• Proven experience in managing client relationships and delivering system improvements.

Responsibilities

• Build strong and lasting client relationships.
• Lead and manage system implementation projects.
• Deliver high-quality project documentation and training.

Skills

Project management expertise

Client relationship management

Change management

Excellent communication skills

Education

Degree in finance, procurement or related field

Tools

Prince2 methodology

NEP Cloud solutions

Job description

Go back Northumbria Healthcare NHS Foundation Trust

Client Relationship Manager

The closing date is 16 October 2025

We are seeking an experienced and motivated Client Relationship Manager to join the NEP Team - hosted by Northumbria Healthcare NHS Foundation Trust NEP is the largest NHS Consortium in England delivering sharedFinance and Procurement Cloud ERP solutions. This is an exciting opportunity for a professional with strong project management expertise and a proven track record in client relationship management,system implementation and organisational change.

In this pivotal role, you will manage relationships across our NHS Consortium organisations whilst leading major projects, such as system implementations and service development initiatives. You will ensure that each organisation maximises the value of our Cloud solutions, driving efficiencies, reducing costs, and supporting the NHS in delivering better care.

If you are passionate about project management, system implementation, and driving meaningful change across the NHS, we would love to hear from you.

Main duties of the job

Key Responsibilities

• Build strong and lasting client relationships, acting as the trusted point of contact for NHS partners.
• Lead and manage system implementation projects, from planning through to delivery, ensuring minimal disruption and maximum adoption.
• Work with NHS organisations to review, analyse, and improve utilisation of NEP systems, recommending process improvements and best practice.
• Provide change management leadership, supporting workforce redesign and embedding new ways of working.
• Deliver high-quality project documentation, training, and roadmaps that ensure sustainability of system improvements.
• Collaborate with technical, applications, and support specialists to ensure the delivery of high-quality solutions.
• Contribute to a culture of innovation, continuous improvement, and digital transformation within the NHS.

About us

NEP is hosted by Northumbria Healthcare NHS Foundation Trust and is the largest NHS Consortium in England. NEP provides a cutting-edge, fully integrated finance and procurement solution tailored specifically for NHS organisations, configured on Oracle Cloud ERP.

Through collaboration and shared learning, we empower our members to optimise resources, meet evolving directives,driving improve outcomes for patients.

At NEP, we foster a culture of inclusion, collaboration and continuous improvement. Staff are supported to grow professionally through mentorship, development programmes and opportunities to work on innovative projects. Our hybrid-working model supports a healthy work-life balance while maintaining strong team connectivity and service delivery.

You will join a motivated and knowledgeable team, where your input is genuinely valued. We are proud of our collaborative ethos and our shared commitment to supporting front-line NHS services through reliable digital infrastructure.

Job responsibilities

We are looking for someone who can combine technical knowledge, project leadership, and interpersonal skills to deliver real results.

• Educated to degree level (finance, procurement, or related field) or equivalent experience.
• Strong background in project management methodology (formal qualification or equivalent experience at postgraduate level).
• Experience of change management and workforce redesign.
• Excellent communication, negotiation, and influencing skills.
• Proven experience in managing client relationships and delivering system improvements.
• Ability to analyse business processes, evaluate alternatives, and recommend improvements.
• Full UK driving licence (with access to a vehicle for business use).
• Knowledge of Prince2 methodology or equivalent.
• Familiarity with NEP Cloud solutions.
• NHS or public sector experience, particularly in system implementation or transformation.

Person Specification

Qualifications

• The Client Relationship Manager must be educated to degree level within a Financial or Procurement related study area.
• Or equivalent qualification and / or demonstrable relevant experience.
• Working knowledge of Prince 2 Project Management methodology or equivalent.

Other

• It is an essential requirement of the role that the post holder has a valid driving licence and is either a car owner and able to use the car for work purposes or has a Trust personal lease vehicle which may be used for the role. However, the Trust would consider making reasonable adjustments to the role, if necessary, to enable a disabled person to undertake the role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Northumbria Healthcare NHS Foundation Trust