Client Relationship Manager

About the job

We’re looking for an experienced Client Relationship Manager (Subject Matter Expert) to join our office-based Cruise team to grow accounts in both revenue and profitability. You will develop relationships with both customers and suppliers, acting as an industry expert within various product ranges; offering consultancy and expertise as a way of adding value to the client’s experience.

What you will be doing

• Building and managing relationships with internal and external customers within the Cruise industry.
• Influencing the direction of accounts you look after and proactively engage with the client to decide on the appropriate range of products required.
• Working closely with clients to ensure involvement with their strategic planning and how we can support their growth and development.
• Nurturing each account to ensure it grows to its full potential.
• Researching sufficiently to enable you to act as the industry expert, thereby offering clients consultation on relevant products and processes.
• Ensuring excellent working knowledge of product range, creation and delivery, change control, product definition and change management processes.
• Working closely with the internal account support team to ensure customer expectations are met and products are delivered on time.
• Interrogating client accounts, conducting regular reviews of pricing and opportunities for margin growth.
• Working with the Divisional Managing Director to input into the annual budget setting for clients and establishing the growth targets.
• Sourcing products in response to clients’ requests and using this information to anticipate future needs.
• Working proactively with colleagues internally and with clients to improve the profitability of their accounts.
• Dealing calmly with client queries and concerns with high levels of professionalism and creativity, providing solutions to their problems.

What’s in it for you

• Modern open plan office
• Monthly profit share bonus scheme
• Holiday buy-back scheme
• Company sick pay
• Free onsite parking (including e-charger)
• Perks at Work scheme
• Unlimited ‘tuck shop’ snacks
• Free lunch every Friday
• Charity dress down day every Friday
• Cycle to Work scheme
• Complementary Birthday vouchers
• Subsidised workplace massage
• Management team 'Giveback Days’
• Eye care vouchers
• Employee Assistance Programme (EAP)
• Company social and corporate events

Who we are

We’re a fast-paced, forward-thinking global solutions provider who is redefining operational excellence for businesses. We’re famous for our fantastic customer service and for creating comprehensive solutions that help our customers stay ahead in an ever-changing world.

Where you work

Our open plan office encourages teamwork and communication. You will be working in a respectful environment surrounded by people that care about you just as much as our customers. We also believe diversity is the key to success. That means your voice will always be heard no matter your role, and there will always be the opportunity to make a big impact.

Who you are

With extensive experience in B2B and B2C sales and customer management, you excel at building profitable long-term customer relationships in the leisure, retail, and hospitality industries. Your strong commercial acumen allows you to analyse data and identify new business opportunities.

You are customer-focused, highly organised, and a skilled negotiator who consistently achieves win/win outcomes. Your ability to multitask, manage time effectively, and maintain a positive attitude enables you to thrive under pressure and meet customer expectations.