Client Relationship Manager

QA Ltd; Manchester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading technology training company in Manchester is seeking a Client Relationship Manager to enhance partnerships in the public sector. You will engage with new and former clients, develop strategic relationships, and deliver tailored solutions. The ideal candidate has a proven sales record, strong problem-solving skills, and proficiency with CRM systems. This role offers a competitive salary, hybrid working, and a comprehensive benefits package.

Benefits

27 days annual leave

Holiday buying scheme

Medicash health plan

Gympass membership

Cycle to Work scheme

Employee Assistance Programme

2 charity leave days per year

Qualifications

• Proven track record of meeting or exceeding sales targets.
• Experience in B2B sales, ideally within the public sector.
• Ability to work to tight deadlines with high attention to detail.
• Strong problem-solving skills and a consultative approach.
• Proficiency in CRM systems and other business tools.

Responsibilities

• Proactively identify and engage public sector organisations.
• Reconnect with former clients to rebuild trust and partnerships.
• Develop strong relationships with key decision-makers.
• Craft and deliver impactful proposals reflecting client goals.
• Lead insightful conversations to uncover needs and provide solutions.
• Use CRM tools to manage your pipeline effectively.
• Stay informed about QA's offerings for cross-selling opportunities.
• Leverage online platforms for networking and lead generation.
• Deliver outstanding service throughout the client journey.
• Collaborate closely with marketing, delivery, and product teams.

Skills

Proven track record of meeting or exceeding sales targets

Experience in B2B sales

Strong problem-solving skills

Attention to detail

Proficiency in CRM systems

Tools

CRM systems

Job description

Overview

Client Relationship Manager
Manchester - Hybrid - 3 days in the office
Contract: Full time, 37.5 hrs per week
Package: Competitive base salary with an uncapped commission
Public Sector Win Team

Are you passionate about driving growth and building meaningful partnerships in the public sector? Join our dynamic Win Team at QA, where you'll play a key role in expanding our reach by securing new clients and re-engaging former ones. As a Client Relationship Manager, you'll be at the forefront of our public sector strategy—identifying opportunities, reigniting relationships, and delivering tailored solutions that align with client needs and QA's diverse portfolio.

What You'll Be Doing

• New Business Development: Proactively identify and engage public sector organisations through market insights, referrals, and strategic outreach to open new accounts.
• Client Win-Back: Reconnect with former clients, understand their previous challenges, and present compelling solutions to rebuild trust and partnerships.
• Stakeholder Engagement: Develop strong relationships with key decision-makers, positioning QA as a trusted advisor and solution provider.
• Sales Enablement: Craft and deliver impactful proposals, presentations, and quotes that reflect client goals and QA's capabilities.
• Consultative Client Meetings: Lead insightful conversations to uncover needs, present relevant solutions, and guide opportunities through the sales cycle.
• Pipeline Management: Use CRM tools and data insights to manage your pipeline effectively, consistently meeting and exceeding performance targets.
• Portfolio Awareness: Stay informed about QA's full range of offerings to identify cross-selling opportunities and deliver comprehensive solutions.
• Online Networking: Leverage platforms like LinkedIn to grow your network, enhance QA's visibility, and generate new leads.
• Deliver outstanding service throughout the client journey to foster long-term relationships and repeat business.
• Team Collaboration: Work closely with marketing, delivery, and product teams to ensure smooth onboarding and successful project execution.

What You'll Bring

• Proven track record of meeting or exceeding sales targets
• Experience in B2B sales, ideally within the public sector
• Ability to work to tight deadlines with high attention to detail
• Strong problem-solving skills and a consultative approach
• Proficiency in CRM systems and other business tools

What We Offer

We understand the importance of downtime and wellbeing. That's why we offer a range of benefits to support your health and work-life balance, including:

• 27 days annual leave
• Holiday buying scheme
• Medicash health plan
• Gympass membership
• Cycle to Work scheme
• Employee Assistance Programme
• 2 charity leave days per year

Our people

We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require.

At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest-growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners since 1985. We believe skills alone aren't enough but need to be applied back to the business in order to effect change. We do this through tailored learning programmes that connect learning across an organisation's siloes, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale. Our unique end-to-end learning solution draws from deep expertise across apprenticeships and instructor-led training, and self-paced learning. Please find out more about us at https://www.qa.com/about/careers

If this is what you're looking for, here are the next steps:

Hit the apply button and register on our QA website to fill out our quick and easy application form