Client Relationship Manager

London Business School; London; Hybrid; GBP 40,000 - 65,000; Full time

Job summary

London Business School is seeking a Client Relationship Manager for its Executive Education team. The role focuses on driving revenue through effective B2C and B2B relationships, requiring strong analytical skills and the ability to manage diverse stakeholders. The position offers numerous benefits, including a generous pension and wellbeing support.

Benefits

27 days annual leave plus extra days at Christmas

Generous pension package, 14.5% employer contribution

Free onsite gym and swimming pool

Professional development opportunities

Enhanced cycle to work scheme

Up to 5 days paid emergency leave

Qualifications

• Experience in B2B sales, account strategy management or client recruitment.
• Excellent communication skills to engage diverse audiences.
• In-depth knowledge of business education and ability to manage stakeholders.

Responsibilities

• Develop tactical recruitment/revenue/account plans.
• Build lasting relationships with clients and stakeholders.
• Utilise relationship management skills to achieve targets.

Skills

B2B sales

Analytical skills

Communication

Problem solving

Project management

Financial management

Job description

London Business School require a new Client Relationship Manager to join our Executive Education team, due to the growth we are experiencing across the sector.

Executive Education designs and delivers impactful learning solutions for organisations, that enable their people and teams to take action, transform and grow themselves and their business. This includes an extensive portfolio of in person, blended and online programme titles delivered from our campuses in London and Dubai and customized blended programmes delivered around the world. Programmes are targeted at middle and senior executives, as well as high potential early careers and board level directors.

You will be based in our Open Sales team with a focus on driving profitable revenue growth through B2C and B2B relationships. With a main responsibility for the conversion of B2C clients.

Main Responsibilities

• Develop tactical recruitment/revenue /account/engagement plans for own area and lead their implementation to support the achievement of revenue /engagement targets.
• Build and develop lasting relationships with current and prospective clients and stakeholders to meet revenue/engagement targets and establish new long term opportunities.
• Proactively utilise relationship management skills and London Business School knowledge to make connections and spot opportunities to achieve and exceed revenue or engagement targets.
• Use systems and data to track sales/conversion/engagement levels and use this information to make decisions regarding current and planned initiatives.

Who we are looking for

• Experience in B2B sales, account strategy management & client recruitment or equivalent areas of expertise.
• Excellent communication skills with the ability to engage a variety of audiences.
• Significant experience of software related to own area of specialism, with the ability to build basic models or tools.
• Sound working knowledge of policies, regulations and legislation in area of specialism.
• Excellent analytical and problem solving skills.
• Ability to manage multiple internal and external stakeholders.
• Ability to prioritize and focus on material issues.
• In-depth knowledge of business education/specialist area.
• Experience of leading projects.
• Experience in effectively managing external suppliers/contractors.
• Financial management experience and commercial acumen.

Why London Business School

London Business School; a global and vibrant business community based in two of the world’s most dynamic cities, London and Dubai. It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location.

What you can expect from us

• Generous annual leave of 27 days PLUS extra between Christmas and New Year!
• Generous pension package, 14.5% employer contribution (in return for employee enrolment and contribution)
• Free onsite gym and swimming pool
• Amazing range of professional development to support your career path
• Enhanced cycle to work scheme
• Wellbeing offering to support your physical, mental and financial health
• Up to 5 days paid emergency leave for staff who have caring responsibilities for a family member, dependent or friend who is ill.

At London Business School, we support Smart Working - a hybrid approach designed to help you achieve a healthy work-life balance while delivering the best outcomes for your role and the needs of our customers. All roles require a minimum of two days on campus each week to foster a vibrant, collaborative community.

For this role specifically, you will be expected to be on campus 2 days per week.

We operate with ‘core hours’ – 10:00-15:00 – to maximise opportunities for connection and collaboration across teams during the working day. Outside of these hours, you may still be required for meetings or collaboration based on your role and customer needs. Additionally, we offer Protected Time - a flexible, one-hour slot, within the working week dedicated to your learning and development, wellbeing, or focused, quiet work

Our commitment to driving inclusion and belonging

We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large. We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard.

Candidates needing sponsorship should assess their eligibility for a Certificate of Sponsorship by evaluating their circumstances against the relevant criteria before applying

Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.