Client Relationship Manager

Utility People; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading renewable energy supplier in London is seeking a Client Relationship Manager to manage key accounts and ensure exceptional client service. Candidates should have at least 1 year of experience in the energy sector, excellent communication skills, and be passionate about customer care. This role offers the opportunity to build strong relationships and contribute to customer satisfaction throughout the journey.

Qualifications

• Minimum of 1 year experience in energy sector account or relationship management.
• Ability to prioritize workload with minimal supervision.

Responsibilities

• Build and maintain key account relationships.
• Manage queries in a timely manner as per SLAs.
• Produce and validate invoices, offering bespoke options.
• Communicate with internal teams for portfolio support.
• Ensure accounts are up to date and running efficiently.

Skills

Excellent communication skills

Analytical skills

Attention to detail

MS Office proficiency

Customer care dedication

Job description

Overview

Our client, an independent B2B renewable energy supplier, is looking for a Client Relationship Manager to join their team. As the Client Relationship Manager, you will be responsible for managing a portfolio of key account customers and will act as the primary contact for key accounts, building strong relationships, anticipating client needs and ensuring exceptional service is delivered throughout the customer journey - from onboarding through to contract renewal.

If you have a minimum of 1 year’s experience in the energy sector within an account or relationship management role, have excellent communication skills, and are passionate about delivering outstanding client service – apply today!

Responsibilities

• Building and maintaining key account relationships
• Manage queries and ensure they are dealt with in timely manner in line with agreed SLAs
• Invoice production and validation, offering bespoke options where needed
• Communication with internal teams, assisting and providing information about your portfolio
• Ensure accounts are up to date and running efficiently (payments, meters, customer info etc)

Qualifications / Skills

• 1 year energy industry experience either from a supplier or consultancy/ broker
• Commercial account/ relationship management experience
• Excellent communicator and dedicated in delivering outstanding customer care
• Computer literate with good knowledge of MS Office
• Excellent attention to detail
• Numerate with good analytical skills
• Excellent verbal and written communication skills
• Able to prioritise and manage your own workload with minimal supervision