Client Relationship Manager

Fitch Ratings; London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Fitch Learning, une filiale de Fitch Ratings, recherche un Client Relationship Manager pour son bureau de Londres. Ce rôle impliquera la gestion d'un portefeuille client stratégique et le développement de nouvelles affaires avec des clients dans le secteur des services financiers. Vos compétences en communication et expérience en gestion de relations seront cruciales pour réussir dans ce poste, où vous travaillerez à atteindre des objectifs de revenus convenus.

Benefits

Environnement collaboratif avec soutien des collègues

Formation et soutien pour apprendre la gamme complète de solutions

Possibilité de faire une différence et de progresser dans sa carrière

Qualifications

• Solide expérience en vente/gestion des relations, idéalement dans le secteur de l'éducation financière.
• Historique réussi de développement de nouvelles affaires avec de grandes institutions financières.
• Excellentes compétences en communication et approche de vente consultative.

Responsibilities

• Gérer un portefeuille de clients par une analyse stratégique et le développement de relations.
• Comprendre le marché et concevoir des solutions d'apprentissage pour les clients.
• Produire des prévisions de revenus basées sur le pipeline.
• Utiliser le système Salesforce pour suivre les développements des comptes.

Skills

Communication

Gestion de la relation client

Développement des affaires

Analyse stratégique

Tools

Salesforce

Job description

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Fitch Learning is currently seeking a Client Relationship Manager based out of our London office.

The purpose of this role is to manage an existing, defined portfolio of strategic client accounts across Europe and grow these through developing strong relationships with client contacts across the organisation. In addition, to seek our new business development opportunities with new logo clients across Europe. You will work with your clients to understand their needs and, working with our subject-matter-experts, to design solutions to address these needs. In doing so, you will achieve or exceed an agreed revenue target.

What We Offer:

• Great opportunity to join a high performing team
• Fast-paced, start-up like environment with considerable financial backing and stability that you associate with a larger corporate Training and support to learn the full breadth of solutions available
• A collaborative team environment with great support from colleagues across the business
• A place where you can really make a difference and progress in your career.

We’ll Count on You To:

• Manage your portfolio of clients through strategic analysis, relationship building and gaining internal referrals
• Understand the markets, products and operating environment that our clients work in, to enable you to support the design of learning and development solutions that add value to our clients
• Convert opportunities into booked business through sales excellence; leverage off our internal resources to write and develop best in class proposals; pitch persuasively
• Manage data and information closely and accurately, by using our Salesforce system to record and track your account developments
• Produce regular revenue forecasts that are built from your pipeline. You will be required to justify and explain these clearly
• Hand projects over to the relevant operational team to deliver and manage, once the projects have been commercially secured and contracts negotiated, whilst retaining escalation and commercial oversight of the project

What You Need to Have:

• It is essential that you have a strong background in sales/relationship management, ideally within the financial services education sector
• A proven track record in developing new business with major Financial Institutions
• Demonstrate a history of working to, and achieving revenue targets
• Ability to understand client strategy to build a business and action plan
• It is essential that you have excellent communication skills and a consultative selling approach

What Would Make You Stand Out:

• Fluency in German, French or Spanish
• Proven track record in building retaining and building a portfolio of business

Why Fitch?

At Fitch Group, the combined power of our global perspectives is what differentiates us. Our global network of colleagues comes together to accomplish things greater than they ever could alone.

Every team member is essential to our business and each perspective is critical to our success. We embrace a diverse culture that encourages a free exchange of ideas, guaranteeing your voice will be heard and your work will have an impact, regardless of seniority.

We are building incredible things at Fitch and we invite you to join us on our journey.

Fitch Learning partners with clients to deepen knowledge, develop skills and enhance conduct, delivering positive business outcomes. We have centers in established financial hubs including London, New York, Singapore, Dubai and Hong Kong. We are committed to understanding complex client needs across fast paced financial markets around the world. Our learning solutions encompass expert faculty, e-learning, coaching and blended candidate assessments, improving individual contribution and collective business performance.