Client Relationship Manager

ANLIAN GROUP PTE. LTD.; Glasgow; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading service provider in compliance management in Glasgow seeks a Client Manager. You will ensure compliance in service delivery, manage client relationships, and optimize processes. The ideal candidate has a Bachelor's in Finance/Business/Legal, bilingual in Mandarin and English, with strong problem-solving and compliance skills. Remote work is allowed one day a week.

Benefits

Competitive salary and benefits package

Opportunities for professional growth and development

Dynamic and supportive work environment

Remote work one day a week

Qualifications

• Minimum 1 year in client management at a services provider.
• Fluent in Mandarin and English for compliance documentation.
• Strong compliance risk awareness and collaboration skills.

Responsibilities

• Develop and maintain client profiles and track statutory filing deadlines.
• Manage document workflows ensuring compliance and timeliness.
• Address client queries on accounting standards and corporate regulations.

Skills

Client management

Problem-solving

Bilingual communication

Compliance awareness

Education

Bachelor's in Finance/Business/Legal

Job description

Mission of the Role

As the pivotal link between clients and service teams, you will ensure seamless, compliance-driven service delivery (e.g., corporate secretarial, accounting filings, migration services) and foster long-term relationships anchored in professional trust.

Key Responsibilities

1. End-to-End Client Management

• Develop and maintain client profiles, tracking statutory filing deadlines (annual returns, tax submissions, AGM timelines);
• Manage document workflows (collection, certification, archiving), ensuring compliance and timeliness;
• Conduct satisfaction reviews to identify accounting/advisory upsell opportunities and client referrals.

2. Cross-Functional Collaboration

• Partner with corporate secretaries and accountants to ensure on-time, compliant service execution;
• Flag and resolve process bottlenecks (e.g., missing documents, regulatory change risks);
• Update SOPs and compliance response templates based on case learnings.

3. Client Relationship & Advisory Support

• Address client queries on accounting standards/corporate regulations and manage expectations;
• Proactively share regulatory updates (e.g., ACRA guidelines, tax incentives);
• Cultivate client communities to enhance retention and referral rates through expert insights.

4. Process & Experience Optimization

• Streamline key workflows (e.g., accounts handover, annual return submissions);
• Analyze client pain points (e.g., risks, communication gaps) and propose improvements to management.

Requirements

• Minimum 1 year in client management at services provider; Bachelor in Finance/ Business / Legal related.
• Fluent Mandarin and English (with precision in bilingual compliance documentation and communication);
• Strong compliance risk awareness, problem-solving skills, and ability to drive multi-team collaboration;
• Expertise in balancing client needs with regulatory requirements.

Benefits:

* Competitive salary and benefits package.

* Opportunities for professional growth and development.

* A dynamic and supportive work environment.

* Employee is allowed to work remotely one day per week.

Core Competencies:

* Active listening

* Organizing

* Writing communication

* Learning on the fly