Client Relationship Manager

IBMG; Exeter; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading builders' merchant in Exeter is seeking a Client Relationship Manager to oversee operational and sales performance for Supply Chain Services customers in Devon and Cornwall. The ideal candidate will have strong analytical skills, project management abilities, and exceptional client-facing attributes. This role offers a competitive salary, a supportive work environment, and excellent benefits including training and development opportunities.

Benefits

Competitive salary

Pension

Bonus scheme

Employee assistance programme

Staff discount

Qualifications

• Excellent client facing attributes.
• Ability to build relationships at multiple levels.
• Good product knowledge.
• Excellent commercial acumen.

Responsibilities

• Manage relationships with key stakeholders and contract managers.
• Develop new sales opportunities and maximize wallet share.
• Ensure consistent customer service levels.
• Support and assist in delivering key customer initiatives.
• Regular client review meetings to report on SLAs.

Skills

Good communicator with stakeholders

Strong analytical skills

Project management

Ability to identify new opportunities

Job description

The Company

We are proud to be part of the Independent Builders Merchant Group (IBMG). IBMG is the largest independent merchant group in the South of England operating through five core divisions (Builders Merchants, Timber, Plumbing & Heating, Roofing and Electrical), primarily serving trade customers with an extensive range of products. IBMG has over 180 branches extending from Penzance to Margate, generating revenues in excess of £650 million and are supported by over 2,200 colleagues.

IBMG is a growing business. We are on a journey of opening new branches and acquiring new brands for our five divisions. We seek to nurture and empower all our merchant businesses, acquiring and sustaining the very best knowledge and the most loyal customer base.

Due to the continued success and expansion of our business, an exciting opportunity has arisen for a Client Relationship Manager

The Role

We are seeking a dynamic and results-driven individual to take ownership of the day-to-day operational and sales performance for Supply Chain Services customers across Devon and Cornwall.

Ensuring branch operations are exceeding customer expectations, developing new opportunities to increase sales whilst providing excellent customer experience.

Plan and implement new customers whilst adding value to existing customers.

The role is a matrix orientated role and therefore the post holder should be comfortable working in a matrix organisation.

Responsibilities & Duties

• Building and managing relationships with key stakeholders placing materials orders. E.g. contract managers.
• Develop new sales opportunities with the client to ensure we are maximising wallet share of spend with IBMG.
• Be the conduit between contract managers and our branches to ensure we maintain and deliver consistent customer service levels.
• Utilizing and promoting the IBMG brands to provide our customers with an all encompassing one stop shop offer.
• Ensure we are adhering to our commitments/SLAs.
• Agree and manage stock profile ranges for customers across the entire estate.
• Working closely with key suppliers to make recommendations relevant to the sector.
• Ensure we maintain and deliver consistent customer pricing across all brands and branches.
• Fully support and assist in delivering key initiatives for customers (e.g. innovative solutions such as Trade kart/trading and IT integration).
• Ensure all supplier support agreements are maintained and renewed.
• Successful mobilisation of new customer contracts across the region.
• Regular client review meetings with customers reporting on key SLA's and Developments.

The Requirements

• Good communicator with stakeholders.
• Strong analytical skills and good commercial thinking.
• Ability to lead and manage projects.
• Ability to identify new opportunities and success driven individual.
• Ability to work to tight timelines.

Person Specific

• Suit a Junior BM or senior ABM with excellent client facing attributes.
• Be able to build relationships at multiple levels within organistions
• Good product knowledge
• Excellent commercial acumen

The Hours

Monday to Friday 08:00-17:00

The Rewards

Joining us means joining the leading and largest Independent Builders' Merchant in the South of England. We provide training, support, and opportunities for career progression through our commitment to creating a great work environment where you're encouraged to be and do your best.

You'll be joining a friendly and welcoming team. We offer an excellent benefits package which includes a competitive salary, pension, bonus scheme, employee assistance programme, perks membership and staff discount.