Client Relationship Manager

CMR Jobs Limited; Chester; Hybrid; GBP 30,000 - 50,000; Full time

Job description

A leading provider of CIS, PSC, PEO, and Outsourcing Bureau services, we're partnered with a business who are recognised as a trusted expert in the industry. With a strong focus on service and compliance, they ensure exceptional client interaction and support—calls are always answered within three rings, with no automated phone lines. Their market-leading Supervision, Direction & Control (SDC) processes, validated by EY, set them apart. Accredited by FCSA and SafeRec, they collaborate with top advisors such as BDO, EY, and Field Fisher. Their culture is built on getting the basics right, delivering world-class service, and making the sales team's role seamless.

The Role

1. The Client Relationship Manager is responsible for maintaining and growing relationships with agency recruitment clients across all levels.
2. The role requires travel for client-based meetings, training and entertainment 2 days a week usually with 3 days office-based work.
3. The role focuses on achieving sales targets and enhancing opportunities with new and existing agency clients.

Role Objectives

1. Grow the worker base across existing and new agency clients.
2. Increase the number of leads/referrals we receive from existing agency accounts where our client is on the PSL/ASL.
3. Have extensive contact with recruitment consultants across all branches for each agency, including face-to-face meetings.
4. Understand the industry in which our client operates and provide technical support to agencies as and when required.
5. Work closely with the internal team to ensure all issues and queries are resolved quickly and in a professional manner.
6. Log details of all calls, meetings and interactions on our CRM system.
7. Obtain relevant market intelligence and share this with colleagues.

Skills & Requirements

1. A highly motivated and dynamic sales individual with the right cultural fit.
2. Preferred experience in the industry or recruitment.
3. Strong verbal and written communication skills.
4. Effective time management to ensure timely execution of all duties.
5. Demonstrated ability to create and implement growth ideas.
6. Solid commercial awareness and adeptness in negotiating with our agency partners.
7. Experience in presenting to clients at various levels, including senior positions.
8. Possess a positive, can-do attitude.

What is on offer?

1. Excellent starting salary + uncapped commission.
2. 25 days holiday + your birthday holiday, plus bank holidays. Plus, an option to purchase an extra 3 days yearly.
3. Access to WPA health benefits scheme including optical and dental cover.
4. Ability to receive study support progress in your career without worrying about the financial element. We take care of that.
5. Company pension scheme.
6. Access to Octopus Car benefit scheme, allowing you to sacrifice part of your salary, tax-free, to purchase a car.
7. Free fruit on site with access to an onsite café.
8. Free parking.
9. Staff rewards, including meals and holidays and spinning the wheel on a Friday.