Client Relationship - Fire Safety & Compliance (Hybrid)

MMP Consultancy Limited; United Kingdom; Hybrid; GBP 38.000 - 40.000; Vollzeit

Zusammenfassung

MMP Consultancy Limited is seeking an experienced Client Relationship Manager for a permanent role delivering fire safety and compliance services. The role combines client engagement with cross-functional collaboration across operations, technical and compliance teams to ensure programmes run smoothly from scheduling to report delivery.

You will maintain strong client relationships, monitor performance against contractual targets and service standards, and drive continuous improvement while

Qualifikationen

• Previous experience in Client Relationship Management or similar customer-facing role.
• Strong background managing client relationships within a service delivery environment.
• Excellent verbal and written communication skills with the ability to build credibility and trust with stakeholders.
• Experience leading client meetings, service reviews and performance discussions.
• Strong customer service skills with experience resolving client concerns and complaints.
• Proven ability to manage multiple projects, programmes or accounts simultaneously.
• Excellent organisational and time management skills with the ability to prioritise competing deadlines.
• Strong attention to detail when reviewing reports, programme data and invoicing information.
• Commercial awareness and an understanding of contract performance and client retention.
• Ability to identify operational risks and take proactive action to minimise service disruption.
• Proficiency in Microsoft Outlook, Excel, Word and Teams.
• Experience using CRM systems, work management platforms or programme tracking software.
• Knowledge of KPI monitoring, performance reporting and service level agreements.
• Ability to work effectively across operational, technical and finance departments.
• Experience within fire safety, compliance, property services, building safety or another regulated industry would be advantageous.
• Familiarity with fire risk assessments, fire door inspections or compliance-based services would be beneficial.
• Understanding of programme scheduling, workforce planning and contractor coordination would be desirable.
• Experience supporting account growth, contract renewals or additional service opportunities would be advantageous.
• Professional, proactive and client-focused approach with strong problem-solving capabilities.
• Commitment to delivering high standards of customer service, accuracy and operational performance.

Aufgaben

• Act as primary contact for a portfolio of clients and maintain relationships.
• Provide regular programme updates on progress and service delivery.
• Attend client meetings remotely and in person.
• Develop understanding of contractual requirements and programme objectives.
• Coordinate assessment bookings and site access arrangements.
• Monitor programme delivery and track site visits to ensure timely completion.
• Review reports to ensure quality checks, audits and approvals.
• Identify missing information and liaise with technical teams to resolve issues promptly.
• Ensure reports and action plans are issued within agreed SLAs.
• Maintain programme trackers and client records.
• Monitor KPIs, SLAs and service performance; escalate risks where needed.
• Manage client enquiries, complaints and service concerns professionally.
• Collaborate with technical teams, assessors and subcontractors to deliver programmes.
• Assist with resource planning by identifying access issues and capacity constraints.
• Produce work-in-progress updates and management reporting.
• Ensure invoicing is completed accurately and within month-end deadlines.
• Liaise with operations and finance to resolve billing discrepancies.

Kenntnisse

Client relationships

Account management

Project coordination

Communication

Multitasking

Time management

Attention to detail

CRM systems

Contract performance

Problem solving

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Microsoft Teams

CRM software

Jobbeschreibung

MMP Consultancy Limited is seeking an experienced Client Relationship Manager for a permanent role delivering fire safety and compliance services. The role combines client engagement with cross-functional collaboration across operations, technical and compliance teams to ensure programmes run smoothly from scheduling to report delivery.

You will maintain strong client relationships, monitor performance against contractual targets and service standards, and drive continuous improvement while