Client Relationship Executive & Events & Client Success Administrator

ABM Alliance; West of England; On-site; GBP 30,000 - 50,000; Full time

Job summary

ABM Alliance is hiring for two key positions in client management and event success. The Client Relationship Executive will focus on building strong client relationships and ensuring success across various events. The Events & Client Success Administrator will handle administrative tasks and support client interactions, making this a great opportunity to join a dynamic team in a fast-paced environment.

Qualifications

• 3+ years experience in client relationship management, account management, or partnership roles.
• Tech-savvy, especially in navigating CRM platforms.
• Ability to work under pressure.

Responsibilities

• Serve as the point of contact for key B2B clients across multiple events.
• Develop and nurture long-term relationships with senior-level stakeholders.
• Guide clients through onboarding, event preparation, and delivery.

Skills

Communication

Stakeholder Management

Relationship Building

Adaptability

Commercial Awareness

Job description

Client Relationship Executive & Events & Client Success Administrator

Client Relationship Executive & Events & Client Success Administrator

1 day ago Be among the first 25 applicants

Direct message the job poster from ABM Alliance

Looking to fill two newly roles within my team at ABM Alliance

• Client Relationship Executive
• Events & Client Success Administrator

Client Relationship Executive

About you:

• 3+ years of experience in client relationship management, account management, or partnership roles, ideally within the B2B events or media space.
• A natural relationship builder with excellent communication and stakeholder management skills.
• Comfortable operating in a fast-paced, high-growth environment where adaptability and initiative are key.
• Commercially minded with a clear understanding of value delivery and ROI.
• Tech-savvy, especially in navigating CRM platforms and leveraging data to drive engagement.
• Excited by the opportunity to help shape and scale client success functions as we grow.

Key Responsibilities:

• Serve as the dedicated point of contact for key B2B clients across multiple events.
• Develop and nurture long-term relationships with senior-level stakeholders.
• Understand each client’s business objectives and ensure alignment with event deliverables and partnership strategies.
• Collaborate cross-functionally with internal teams (sales, marketing, content, tech, and operations) to ensure seamless event execution.
• Guide clients through onboarding, event preparation, onsite delivery and post-event follow-up, ensuring a premium experience at every stage.
• Global onsite delivery experience - Ability to work under pressure in a fast-paced environment, delivering a seamless onsite experience to all clients.
• Work with our sales team to identify opportunities for package upgrading and account growth based on performance metrics, contractual specifics and client feedback.
• Maintain accurate CRM records and contribute to ongoing improvements in client service processes.
• Represent the company at in-person events, acting as a trusted brand ambassador. (Needs to be available for work travel UK, Europe and North America)

Events & Client Success Administrator

About you:

• Previous administration experience preferred
• Good organisation skills, with an ability to prioritise your workload and meet deadlines
• Excellent verbal and written communication skills
• Takes personal responsibility for consistently delivering high-quality work

Responsibilities:

• Organise and schedule meetings
• Join calls with ABM Alliance C-Suite level clients within Fortune 500 businesses and take detailed notes to feedback to the wider team
• Support the events logistics team onsite at events globally
• Creating and managing documents, spreadsheets and reports
• Deliver an efficient, friendly, and professional service for all clients, providers and professional partners

Please reach out if you or anyone within your network would be interested in learning more about either roles specifics!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Events Services

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