Client Relationship Executive

JR United Kingdom; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job description

Social network you want to login/join with:

Client Relationship Executive, Birmingham

Company: Centrick

Location: Birmingham, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

5

Posted:

24.04.2025

Expiry Date:

08.06.2025

Job Description:

About the Company

We are Centrick—a team of driven property experts committed to improving our customers' lives. We manage buildings and estates of all types, ensuring residents enjoy a peaceful and secure environment. Our culture emphasizes collaboration, customer service, and reinvestment into our team and technology.

Who are we looking for?

Are you ready to make a difference and spread positivity? Working closely with the Head of Client Relationships, you'll ensure complaints are resolved promptly, demonstrating excellent customer service and communication skills.

Key Responsibilities

• Log and acknowledge customer complaints promptly.
• Report on open complaints and collaborate with the operations team to meet SLAs.
• Resolve complaints efficiently, identify trends, and suggest improvements.
• Assist in producing client reports and meet deadlines.
• De-escalate poor reviews and respond to client requests.
• Monitor performance against KPIs and SLAs.
• Provide high-quality customer support, liaise with departments, and manage conflicts effectively.
• Support the Head of Client Relationships with various tasks and projects.

What’s in it for you?

We offer an inclusive environment with benefits such as health and wellbeing support, generous holiday allowance, pension scheme, social events, extra leave for birthdays, professional development opportunities, sick pay, mental health support, volunteering days, and perks platform.

We celebrate diversity and are committed to creating an inclusive hiring process. If you need accommodations, please let us know. We look forward to your application!