Client Relationship Coordinator

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Client Relationship Coordinator, Manchester

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Client:

Location:

Manchester, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

3d01492c24f2

Job Views:

7

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Description:

Mercer Marsh Benefits (MMB) is part of the Marsh McLennan family, bringing together expertise to help clients navigate risks, costs, and employee benefits. Operating in 135 countries, MMB designs benefits solutions tailored to local markets.

As a Client Relationship Coordinator in our Pension Retention team, you will manage a portfolio of clients, acting as the main contact for Mercer services, maintaining relationships, and coordinating with specialists. The role is hybrid, requiring at least three days in the office weekly.

Responsibilities include:

• Learning about Mercer Elect products, services, and tools through training and experience.
• Managing a portfolio of Pension clients aligned with Mercer Elect.
• Guiding clients through onboarding, implementation, and queries.
• Proactively engaging clients with renewal calls and reviews.
• Generating leads within existing clients for other business areas.
• Assisting in data gathering and analysis for client projects.
• Following up on missing or inaccurate information.
• Updating client files regularly.

Requirements:

• Experience in client relationship management.
• Strong organizational and communication skills.
• Attention to detail and accuracy.
• Ability to work independently and in a team.
• Enthusiastic and motivated with a commitment to quality service.

Preferred:

• Knowledge/experience with DC/SIPP Pensions.

Why join us:

• Opportunities for professional development and interesting work.
• Inclusive culture fostering talent and innovation.
• Career growth, benefits, and well-being support.

Marsh McLennan is committed to diversity and offers a flexible, hybrid working environment. Candidates must have the right to work in the UK or a valid work permit.