Client Relationship Coordinator

The Business Connection; Chester; Hybrid; GBP 24,000; Full time

Job description

Client Relationship Coordinator
Chester – Hybrid working
£23,500

Working within this esteemed and growing company, The Client Relationship Coordinator will be based at this well-established company in Chester with hybrid working options.

This award-winning company prides itself on the bespoke service it offers customers.

The Client Relationship Coordinator will be responsible for supporting and assisting members of a luxury sales team in processing bookings, managing customer information on in-house systems, booking ancillary services, and meticulous management of client special requests, producing essential client documents, and ensuring smooth handling of the booking post-sale to completion.

Key Responsibilities:

• Providing administrative support to assigned members of the sales team, including processing and managing bookings.
• Collating, seeking, and providing information for quotes, enquiries, and confirmed bookings in a timely and professional manner.
• Preparing information to be presented in a professional manner, as per the company guidelines; and if required, responding directly to clients and third parties via email and phone in a timely manner.
• Proactively liaising with suppliers, third parties, and other partners to support bookings, secure confirmations, gather information, prices, requests, and finalize accurate booking details.
• Booking ancillary services, providing bespoke services, and meticulously arranging customer special requests while seeking opportunities to exceed clients’ expectations.
• Maintaining accurate and up-to-date records of customer interactions and information in CRM systems and central files.
• Carrying out thorough and timely reconfirmation of arrangements, troubleshooting, and resolving issues if identified.
• Issuing system-generated client documentation including invoices and final documents.
• Handling post-booking support, including processing amendments, cancellations, and additional special requests.

Skills & Experience:

• Strong organisational skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Good level of experience with MS Office.
• Prior experience in a sales support, customer service, or industry-related role is preferred.
• Ability to work independently and as part of a team, using own initiative.
• Proven ability to deliver timely and positive outcomes when dealing with competing tasks in a fast-paced environment.
• Strong motivation for delivering excellent service.
• Due to the service nature of the business, the role may occasionally require working outside of standard contracted hours to support responding to late notice amendments and enquiries. Advance notice will be provided whenever possible.