Client Relations Manager (f/m/d)

Mytheresa; London; On-site; GBP 70,000; Full time

Job summary

An established industry player seeks a Client Relations Manager to enhance relationships with top clients in the luxury fashion sector. This role involves developing personalized client experiences, driving sales through understanding customer preferences, and creating engaging events for VIP clients. The ideal candidate will have a passion for fashion and technology, along with a strong service mentality. Join a dynamic team that values innovation and creativity while offering generous benefits and opportunities for professional growth.

Benefits

Up to 32 days of holiday

Mobile office options

Language & e-learning courses

Staff discount up to 30%

Family-friendly policies

Discounted sports memberships

Access to LinkedIn Learning

Mental health support

Social Day

Employee Share Purchase Plan

Qualifications

• Several years of experience in luxury fashion, ideally in e-commerce.
• Strong customer service mentality with a sales-driven approach.

Responsibilities

• Act as the point of contact for top clients, enhancing relationships.
• Develop customer loyalty and identify sales opportunities.

Skills

Customer Service

Sales

Communication

Relationship Management

Fashion Knowledge

Education

Experience in Luxury Fashion

E-commerce Knowledge

Job description

Join to apply for the Client Relations Manager (f/m/d) role at Mytheresa

Join to apply for the Client Relations Manager (f/m/d) role at Mytheresa

Get AI-powered advice on this job and more exclusive features.

To support our Client Relations team we are searching for a Client Relations Manager (f/m/d) to be based in our London office.

What You Will Do

• Act as the point of contact for Mytheresa’s top clients and develop one-to-one client relationships through regular communications, and refer to individual’s order/ returns histories to enhance understanding of client base
• Service new and existing clients – ideally providing a book with former clients
• Create and implement new selling ideas to ensure sales targets are met
• Increase spend of individuals and develop customer loyalty through understanding customer’s style needs: identify sale opportunities for requested items, suggest additional pieces to their taste from weekly uploads and curate weekly emails to customers with recommendations based on their shopping behavior and preferences
• Create an entertainment program for top customers who join the mytheresa.com VIP events and create an extraordinary experience with mytheresa.com
• Responsible for the Pre-Reservation four times a year and for updating the preference sheet/ profile of the customers
• Actively liaise closely with the buying team, the brand team and the brands in case of re-ordering sold-out piece and demonstrate eagerness to know all about the latest trends in fashion and lifestyle as well as design
  
  

Who You Are

• Have several years of work experience, preferred in the field of luxury fashion, ideally in e-commerce
• Have a love for fashion and technology
• Be passionate about your customer – have a true service and roll-up-the sleeves mentality
• Enthusiastic, innovative and creative
• Sales-driven
• Fluent in written and spoken English and preferred German, Swedish, Spanish or any other language
  
  

What We Offer

• Up to 32 days of holiday, depending on the length of service, starting with 28 days
• Mobile office with up to 40% of your total contracted hours (job and position permitting)
• Language & e-learning courses
• Staff discount of up to 30%
• Family-friendly policies
• Discounted membership for selected sports platforms & gyms
• Access to LinkedIn Learning
• Individual support on mental health & well-being
• Social Day
• Employee Share Purchase Plan

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail Luxury Goods and Jewelry

Referrals increase your chances of interviewing at Mytheresa by 2x

Get notified about new Client Relationship Manager jobs in London, England, United Kingdom.

London, England, United Kingdom 3 days ago

Client Relationship Manager, Asset Impact

London, England, United Kingdom 1 month ago

London, England, United Kingdom 1 week ago

Greater London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 3 weeks ago

City Of London, England, United Kingdom £70,000.00-£70,000.00 3 weeks ago

Client Success Executive (Account Executive)

London, England, United Kingdom 1 month ago

Client Solutions Manager, Lifestyle Retail - Global Business Solutions - London

London, England, United Kingdom 4 hours ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 month ago

Client Solutions Manager, Media and Entertainment - Global Business Solutions - London

London, England, United Kingdom 5 days ago

London, England, United Kingdom 1 year ago

Account Manager – Lifestyle, Travel & Private Household Management

London, England, United Kingdom 4 days ago

Transaction and Account Management Manager

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

Manager of Customer Success (Senior Manager or Director)

London, England, United Kingdom 3 months ago

London, England, United Kingdom 2 weeks ago

Senior National Account Manager - Asda (12 Month Contract)

Slough, England, United Kingdom 2 days ago

Senior Manager, Customer Success & Services, Northern Europe and CEEMEA

Greater London, England, United Kingdom 1 week ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 3 weeks ago

Customer and Business Development Manager

London, England, United Kingdom 1 week ago

London, England, United Kingdom 23 hours ago

Financial Transformation Assistant Manager - Insurance

London, England, United Kingdom 1 month ago

Global Customer Success Operations Manager

London, England, United Kingdom 1 month ago

Greater London, England, United Kingdom 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.