Client Relations Manager (f/m/d)

TN United Kingdom; London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a Client Relations Manager to join their London team. In this role, you will be the key contact for top clients, fostering personalized relationships and enhancing customer loyalty. Your expertise in luxury fashion and e-commerce will help implement innovative sales strategies, ensuring an exceptional shopping experience. With flexible working options and generous holiday allowances, this position offers a great work-life balance. Join a dynamic team that values creativity and a customer-centric approach, and make a significant impact in the luxury retail sector.

Benefits

Up to 32 days of holiday

Flexible mobile office options

Access to language courses

Staff discount of up to 30%

Family-friendly policies

Discounted gym memberships

Access to LinkedIn Learning

Support for mental health

Social Day

Employee Share Purchase Plan

Qualifications

• Several years of experience in luxury fashion and e-commerce.
• Customer-centric attitude with a service-oriented approach.

Responsibilities

• Act as the point of contact for top clients, developing personalized relationships.
• Create and implement new sales strategies to meet targets.
• Enhance customer loyalty by curating personalized emails.

Skills

Customer Service

Sales Strategy Development

Relationship Management

Fashion Knowledge

Language Proficiency (English)

Proactive Approach

Job description

Social network you want to login/join with:

Client Relations Manager (f/m/d), London

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Client:

Mytheresa

Location:

London, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

a07ff8ed53e1

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Client Relations Manager (f/m/d)

To support our Client Relations team, we are searching for a Client Relations Manager (f/m/d) based in our London office.

WHAT YOU WILL DO

• Act as the point of contact for Mytheresa’s top clients, developing personalized relationships through regular communication and referencing their order and return histories to better understand their preferences.
• Service new and existing clients, ideally maintaining a portfolio of former clients.
• Create and implement new sales strategies to meet targets.
• Enhance customer loyalty and increase individual spend by understanding their style needs, identifying sales opportunities, suggesting additional items, and curating weekly personalized emails based on shopping behavior.
• Organize entertainment programs for top customers attending VIP events to create memorable experiences.
• Manage the Pre-Reservation process four times a year and update customer profiles and preferences.
• Coordinate closely with the buying and brand teams, staying informed about the latest fashion and lifestyle trends, and reordering sold-out items when needed.

WHO YOU ARE

• Several years of experience, preferably in luxury fashion and e-commerce.
• A passion for fashion and technology.
• Customer-centric attitude with a service-oriented and proactive approach.
• Enthusiastic, innovative, and creative mindset.
• Fluent in English, with proficiency in German, Swedish, Spanish, or other languages preferred.

WHAT WE OFFER

• Up to 32 days of holiday, starting at 28 days, depending on tenure.
• Flexible mobile office options up to 40% of contracted hours, depending on role.
• Access to language and e-learning courses.
• Staff discount of up to 30%.
• Family-friendly policies and discounted memberships for sports platforms and gyms.
• Access to LinkedIn Learning and support for mental health and well-being.
• Social Day and Employee Share Purchase Plan.

WHO WE ARE

Mytheresa is a leading global digital luxury shopping platform, dedicated to high-end shoppers with exclusive products, content, and cutting-edge technology. Listed on the NYSE since January 2021, we employ over 1,900 people from more than 100 countries, committed to providing an exceptional shopping experience.

We value diversity and inclusion, focusing on your skills and motivation. Our hiring process is fast and equitable.