Client Relations Lead

NHS Shared Business Services; Southampton; Hybrid; GBP 29,000; Full time

Job summary

NHS Shared Business Services seeks a Client Liaison Lead to enhance service quality by liaising with clients and evaluating processes. The role involves a blend of interpersonal skills and analytical thinking to foster effective client relationships. This full-time position offers hybrid working, competitive salary, and numerous benefits, making it ideal for those passionate about service excellence.

Benefits

25 days annual leave with option to buy additional days

Health cash plan

Life assurance

Pension scheme

Flexible benefits fund

Qualifications

• Minimum of one year's experience in a payroll team.
• Experience in a customer/client service facing environment.
• Ability to plan and prioritize workload.

Responsibilities

• Work co-operatively and maintain effective relationships with others.
• Hold monthly client calls and prepare client packs.
• Constantly analyze feedback for service improvement.

Skills

Interpersonal Skills

Analytical Thinking

Customer Service

Education

Experience within Payroll Hubs

Job description

Are you looking for a new role where you can really take the lead in making a difference to our client’s service?

We have an exciting opportunity to join NHS Shard Business Services (SBS) as a Client Liaison Lead. Working in partnership with our Payroll teams and responding positively to feedback by proactively reviewing processes, procedures and make sure the needs and expectations of our clients are met

Essentially, you will bring expert knowledge in process awareness and understanding to Clients, to continue promoting standard process! Dealing with highly sensitive and confidential personal information. Making sure compliance to external and internal audit requirements.

We would consider applications from Southampton and Sheffield applicants, and we operate a hybrid working model, where you will work from our office 1 day per week and 4 days working from home. There may also be the occasional and client sites meetings.

What you'll be doing:

• Work co-operatively and maintain effective relationships with others, internally and externally
• Demonstrate a flexible approach to change which will support the P2P team in meeting existing and future needs
• Customer focused, seeking and suggesting and actively participating in customer service improvement, identified through daily processing, analysis and feedback
• Hold Monthly Client Calls and prepare Client packs and trend graphs
• Responsible for dealing effectively with queries from both internal and external customers, mainly over email, but also over teams meetings and phone.
• To constantly analyse and evaluate feedback to make sure ‘best service delivery’ is achieved and consistent improvement is achieved
  
  

What you’ll bring:

• Experience of working within all Payroll Hubs
• A minimum of one years’ experience within a payroll team
• Experience in dealing with customer/client service facing environment, with strong interpersonal skills at all levels
• Passionate about service perfection
• Ability to plan and prioritise own workload and the workloads of others
• Analytical thinking to understand and use financial and performance data.
• Able to investigate and resolve issues thoroughly, providing root cause analysis
  
  

It would be great if you had:

• Previous NHS experience
  
  

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type: Full-time, Permanent

Location: Southampton or Sheffield

Security Clearance Level: DBS

Internal Recruiter: Sophie

Salary: £28,500

Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund

We will make sure that individuals with disabilities are provided reasonable accommodation to take part in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Loved reading about this job and want to know more about us?

NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams’ expertise, in-depth understanding of the NHS, and commitment to service excellence.

We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level.

Would you like to join us on our journey?

We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.
If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.