Client Relations Intern | Real Estate & Mortgage

Loveyourassets; Birmingham; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading real estate firm in Birmingham is offering an internship in Client Relations. The role focuses on developing customer service and relationship management skills within the real estate and mortgage industry. Interns will assist in handling client queries, preparing documentation, scheduling appointments, and supporting client onboarding. This is a great opportunity to learn about client engagement in a dynamic industry.

Responsibilities

• Assisted in handling client queries and communications.
• Helped schedule client appointments and follow-ups.
• Supported client onboarding process.
• Assisted in preparing client documentation.
• Shadowed client relations managers in meetings.
• Maintained client communication records.
• Assisted with after-sales support for clients.
• Helped in preparing client satisfaction surveys.
• Coordinated with sales and mortgage teams for client updates.
• Assisted in resolving basic client issues.
• Helped prepare proposals and client reports.
• Learned CRM tools for client management.
• Assisted in organizing client engagement events.
• Monitored client service feedback and trends.
• Provided administrative support to the client relations team.

Job description

A leading real estate firm in Birmingham is offering an internship in Client Relations. The role focuses on developing customer service and relationship management skills within the real estate and mortgage industry. Interns will assist in handling client queries, preparing documentation, scheduling appointments, and supporting client onboarding. This is a great opportunity to learn about client engagement in a dynamic industry.