Client Relations Coordinator UK, Ireland, Nordics

TIFFANY & CO; London; On-site; GBP 100,000 - 125,000; Full time

Job description

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love.

It's a skill that we've been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future.

We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.'s continued legacy.

The Client Relations Coordinator will play a vital role in supporting the Client Relations team with the implementation of client development strategies. This individual will assist with the planning and execution of the yearly client development and activation plans, working closely with the Client Experience team. Additionally, the role will provide support in client selection and the organization of the international high jewelry events. The coordinator will also contribute to the development and implementation of client segmentation strategies, collaborating with CRM, ensuring proper mapping and regular updates monthly. A key responsibility is fostering a client development mindset and culture within the retail community. Due to the nature of the job, time flexibility is key.

Key Responsibilities:

Client Development Strategy Support:

1. Assist the Client Relations team with the implementation of client development strategies across UKIN stores.
2. Collaborate with the Client Experience team in the planning and execution of the yearly client development and activation plan.
3. Ensure strategies are effectively communicated and implemented within the stores.

Event Support:

1. Support the Client Relations Director and Client Relations Manager in the execution of client activations and experiences.
2. Provide assistance in the selection of clients and organizing international high jewellery events, ensuring all logistics and communication are handled seamlessly.
3. The role may require weekend work and extended hours, especially during event planning, client activations, and peak periods. Flexibility and adaptability are essential.

Client Segmentation Strategy:

1. Support the Client Relations team in developing and implementing client segmentation strategies.
2. Ensure proper segmentation mapping is kept up to date, with regular monthly updates to ensure accuracy and relevance.

Client Development Culture:

1. Play an active role in driving a client development mindset across the retail community.
2. Engage with regional stores and ensure alignment with overall client development goals.

Collaboration and Communication:

1. Work closely with internal teams, including the Client Experience team and UKIN store teams, to ensure smooth execution of client-related strategies.
2. Maintain clear and proactive communication with all stakeholders to ensure objectives are met and client expectations are exceeded.

Qualifications:

1. Must currently hold the right to work in the United Kingdom.
2. Strong organizational and communication skills.
3. Proven ability to work in a collaborative team environment.
4. Experience in client relations, event coordination, or retail management is a plus.
5. Detail-oriented with a focus on driving client-focused strategies and maintaining high standards of service.
6. Proactive mindset with the ability to manage multiple projects effectively.
7. Availability to work weekends and extended hours when required.
8. Luxury Brand Knowledge: Deep understanding of the luxury market, specifically within high-end jewelry.
9. Technology Proficiency: Familiarity with Microsoft Office, Power Point, Salesforce, Excel, and other customer service tools.