Client Relations & Compliance Assistant

JR United Kingdom; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Client Relations & Compliance Assistant to enhance client satisfaction and manage complaints effectively. This role is pivotal in maintaining strong client relationships while supporting compliance efforts in GDPR and Anti-Money Laundering. The ideal candidate will be enthusiastic and proactive, assisting with administrative tasks in a dynamic Residential Conveyancing department. With opportunities for career growth and a supportive environment, this position is perfect for those looking to make a significant impact in client relations and compliance.

Benefits

Minimum 23 days annual leave

Leave Purchase Scheme

Gym Discounts

Career Growth Opportunities

Milestone Recognition Awards

Performance-based bonuses

Networking Events

Refer a Friend Rewards

Qualifications

• Experience in customer service or client relations, especially via phone.
• Basic understanding of GDPR and AML; training provided.

Responsibilities

• Serve as the first contact for client concerns, resolving complaints swiftly.
• Manage Subject Access Requests and support compliance investigations.

Skills

Customer Service

Client Relations

Complaints Handling

GDPR Knowledge

AML Knowledge

Administrative Support

Job description

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Client Relations & Compliance Assistant, United Kingdom

Job Details

• Client: [Insert Client Name]
• Location: [Insert Location]
• Job Category: Other
• EU work permit required: Yes

Job Information

• Job Views: 4
• Posted: 26.04.2025
• Expiry Date: 10.06.2025

Job Description

We’re seeking a Client Relations & Compliance Assistant responsible for addressing client dissatisfaction and managing complaints through informal resolution, ensuring a positive client experience. The role involves maintaining strong client relationships, providing a platform for clients to voice concerns, and managing these concerns efficiently. Additionally, the role supports compliance efforts in GDPR, Subject Access Requests (SARs), and Anti-Money Laundering (AML), ensuring accurate record-keeping. Enthusiastic individuals will assist with administration and clerical duties in our Residential Conveyancing department.

Responsibilities

Complaints Management

• Serve as the first contact for client concerns or dissatisfaction.
• Engage professionally and empathetically to resolve complaints informally and swiftly.
• Listen, acknowledge concerns, and take proactive steps.
• Communicate next steps if resolution isn't immediate and escalate as needed.
• Track complaints, identify trends, and analyze themes across departments.
• Collaborate with internal teams to address systemic issues.

Compliance & Risk

• Manage Subject Access Requests (SARs) with documentation review.
• Support investigations of GDPR and AML breaches, ensuring compliance.
• Maintain and update compliance forms, policies, and documentation on the Howells Hub.
• Track compliance records, including Breaches Registers.

Administration & Reporting

• Record and report complaints and compliance issues to management, with recommendations.
• Ensure documentation of all related communications and actions.
• Assist with ad-hoc compliance tasks as needed.

Qualifications & Skills

• Experience in customer service, client relations, or complaints handling, especially via phone.
• Experience in residential conveyancing is desirable but not essential.
• Basic understanding of GDPR, AML, and SARs is desirable; training provided.
• Previous administrative or support experience, especially in compliance or client-facing roles, is beneficial.

Benefits

• Annual Leave: Minimum 23 days, plus bank holidays, personal day, birthday off, and Christmas break days.
• Leave Purchase Scheme: Buy up to 3 extra days annually.
• Gym Discounts: Access discounted memberships.
• Career Growth: Opportunities for learning and advancement.
• Milestone Recognition: Awards for key milestones.
• Bonus: Performance-based bonuses.
• Events: Networking, corporate, and charity events.
• Refer a Friend: Rewards for referrals.

Successful candidates will undergo a DBS check, with employment contingent on clearance. Please disclose any unspent convictions during recruitment.