Client Relations Associate

MetLife Investment Management; Greater London; Hybrid; GBP 28,000 - 40,000; Full time

Job summary

PineBridge Investments in London seeks a Client Relations Associate to support the UK client book and deepen relationships with UK investors. Reporting to a Vice President, Client Relations, you will partner with the Head of Client Relations EMEA to onboard and service clients, coordinating with Sales, Investment Teams and legal ops.

Entry-level role designed for someone with strong client relations or operational background who aims to grow into a client-facing role over time.

Qualifications

• Experience of client relations in the financial services sector.
• Proactive, organized and able to handle multiple tasks and projects.
• Excellent written and oral communications and presentation skills.
• Knowledge of investments, regulatory concepts and compliance.

Responsibilities

• Provide exceptional client service and nurture key internal stakeholders.
• Coordinate onboarding and ensure timely implementation of portfolios and events.
• Support onboarding of new mandates and manage client relationships to foster growth.
• Collaborate with Sales, Investment Teams and internal partners to guide investors from prospect to client.
• Maintain accurate client data and reporting across internal systems.

Skills

Client relations

Organization

Multitasking

Communication

Presentation skills

Team collaboration

Experience with AI

Education

Degree or equivalent

Tools

Microsoft Word

Excel

PowerPoint

AI tools

Job description

MetLife Investment Management (MIM) has successfully acquired PineBridge as of December 30, 2025. MetLife Investment Management and PineBridge Investments now have more to offer; broader reach, deeper insights and specialized capabilities – forming a top-tier global investment platform.

Together, we have more than $700 billion in assets under management as of September 30, 2025 and aim to deliver consistent risk-adjusted returns. From multi-asset, equities, and fixed income to private credit and real estate, we offer specialized capabilities backed by a broader global reach and regionally grounded insights tailored to investor needs.

What sets us apart isn’t just the breadth of our platform and capabilities — it’s how we partner. Across both firms, we share a strong investment culture that prioritizes partnership, transparency and accountability. We believe that our clients benefit from direct access to decision-makers and reinforced by a culture that views decisions through the client’s perspective. Join us and experience the excitement of working with the brightest minds in the industry, shaping the future of asset management.

The role will be based in London with the expectation of a hybrid work model.

PineBridge Investments is seeking a Client Relations Associate. Reporting to a Vice President, Client Relations, the role will work closely with the Head of Client Relations EMEA to support the UK client book and help deepen relationships with UK investors. Support for other regions may also be required, depending on demand and capacity. The role will play a key part in onboarding and servicing new and existing clients, partnering with Sales, Investment Teams and other internal stakeholders to guide investors from prospect through to client. The successful candidate will be responsible for building strong working relationships and delivering client solutions that meet or exceed expectations. Although this is an entry-level role, it would suit someone with a strong client relations, client service or operational background who is looking to develop into a client-facing role over time.

Primary Responsibilities

• Excellence in Client Service - Ability to build long-term relationships with key internal stakeholders; Ensure client requests are responded to in an accurate and timely manner; Work with colleagues to gather information and perform analysis to execute specific requests and inquiries; Escalate and articulate client issues and requests to management and other PineBridge constituents and be innovative in crafting a solution. Strong background in Separate account onboardings and to some extent Fund Client Services and ability to effectively build good working relations with Transfer Agencies. Have the ability to help coordinate distribution agreements and rebates agreements with key stakeholders.
• Client onboarding - Coordinating the onboarding process for new & existing clients and coordinate with all internal teams, legal ops and trading teams. Ability to oversee timely and accurate implementation of new portfolios alongside subsequent change events. Requires a conscientious organized individual to oversee events. Maintain timely, accurate and effective reporting and communication lines between key stakeholders. Onboarding will be across institutional and funds as well as alternative business.
• Client Implementation and Relationship Building – Partner with the Sales and Investment Teams for the on-boarding of new mandates through effective coordination and project management; Provide consistent oversight of relationships to ensure a positive experience which promotes growth of the relationship over time; Demonstrate strong product and industry knowledge
• Internal Partner within MetLife - Provide operational support to senior team members with follow-up, back-up or other functions which may be required on an ad hoc basis; Build strong working relationships with internal PineBridge teams in order to provide timely responses to requests from clients, internal colleagues or PineBridge management; Identify areas of improvement in the company and assist in creating and implementing solutions.
• Client Database Maintenance – Utilize and assist with creating processes, enhancements and testing of in-house software databases to administer client data and process flows, such as onboarding’s; Management and oversight of client data, including client profiles, correspondence, call/activity reports and other relevant data so that data and lists generated for management, client inquiries, invitations, external communications, reports and clients presentations reflect accurate information and are sent to the correct individuals.

Person Specification

• Experience of client relations in the financial services industry ideal
• A client-focused, team-oriented individual with the ability to manage multiple tasks and projects at once.
• Proactive and highly self-motivated individual with excellent organization and management skills and ability to work under pressure.
• Knowledge of investments, industry legal and regulatory concepts and compliance and operational requirements.
• Excellent written and oral communications,
• Excellent presentation/public speaking skills ideal
• Strong Funds focus
• Strong analytic skills.
• Ability to work collaboratively across different work groups.
• Experience in Microsoft Word, Excel and PowerPoint.
• Degree or equivalent
• Experience in working with AI

About PineBridge

PineBridge is proud of our award-winning culture, which reflects our commitment to empowering employees and fostering a collaborative work environment. For six consecutive years (2020-2025), PineBridge has been named a ‘Best Place to Work in Money Management’ by Pensions & Investments, a leading industry designation which recognizes the best employers in the asset management industry by evaluating employer benefits, policies, and responses to an employee survey. In 2023, PineBridge received Hong Kong Institute for HR Management Elite awards for ‘Best Workplace’ and ‘Learning & Development’ and in 2024 we received Merit awards for ‘Talent Acquisition’ and ‘Employee Benefits.’ Alongside this, in 2023 and 2024 PineBridge was recognized as a finalist at the 100 Women in Finance’s APAC Industry Diversity, Equity & Inclusion Award.

Our values: We value our clients, investment excellence, collaboration with our distributed team members, empowerment, and independence as we honor our heritage and our roots.

PineBridge is proud to be an Equal Opportunity Employer committed to fostering an inclusive workplace, providing opportunities for all qualified persons and maintaining an environment free from all forms of harassment and discrimination for its employees. PineBridge is dedicated to recruiting, hiring, training and promoting into all job levels the most qualified applicants without regard to actual or perceived age, race, creed, color, religion, national origin, ancestry, height, weight, sex, gender (including gender identity), disability, pregnancy, marital status, domestic partner status, sexual orientation, AIDS/HIV status, military status, alienage or citizenship status, genetic information, domestic violence victim status or any other basis protected by applicable federal, state or local laws. At PineBridge, we strive to create an inclusive environment that attracts, retains, and develops the best global talent, leveraging the unique backgrounds, skills, and perspectives that all our people bring to work.