Client Relations and Executive Assistant. Job in Birmingham Education & Training Jobs

Path Education; Birmingham; On-site; GBP 26,000 - 35,000; Full time

Job summary

Path Education recherche un Client Relations and Executive Assistant pour soutenir ses services de conseil et de tutorat en éducation. Le candidat idéal possède d'excellentes compétences organisationnelles et interpersonnelles, est désireux d'offrir un service client exceptionnel, et est familiarisé avec les systèmes éducatifs. Cette position est cruciale pour aider à maximiser l'efficacité de l'équipe tout en garantissant la satisfaction client.

Qualifications

• Compétences organisationnelles hautement développées.
• Communication efficace avec des personnes de tous niveaux.
• Connaissance des systèmes éducatifs.

Responsibilities

• Supporter le directeur des admissions dans les conseils de placement.
• Gérer les besoins d'apprentissage des étudiants.
• Contribuer à la croissance de l'équipe de tuteurs.

Skills

Organisation

Compétences interpersonnelles

Communication

Service client

Education

Bachelors degree

Job description

Path Education is hiring an Client Relations and Executive Assistant.

If you have a strong interest in education and experience in an Executive Assistant or Client Manager role, this opportunity could be for you.

Path Education's growing education consultancy and tutoring service is focused on delivering highly specialised and bespoke educational guidance to its families. We support our clients to navigate all stages of their educational journeys from early years to university, with a focus on British independent school and university admissions as well as 1-1 tutoring throughout each student's journey.

The core purpose of the role is to help maximise the capacity of the consultancy and tutoring branches of Path Education, offering support to both the clients and the close-knit team.

Consultancy

• Support the Head of Admissions in delivering school and university placement advice and services.
• Liaise with schools and universities relating to client enquiries.
• Produce and develop service documents for clients.
• Maintain client folders and progress boards.
• Support the development of Path's academic resources.

Tutoring

• Understand the learning needs of students.
• Develop and maintain relationships with students and families.
• Handle general administrative tasks such as maintaining records and being a point of contact.
• Ensure a high level of client satisfaction by liaising with families, addressing client concerns and resolving issues.

Company Growth

• Contributing to the growth of the network of tutors and education professionals.
• Represent the company at roadshows and events to develop the company's brand awareness.
• Contribute to the development of the company's growth strategy.
• Provide ad hoc support to the broader Path team as deemed necessary.

What you will bring to the role

• Highly developed organisational skills.
• Strong interpersonal and communication skills with people of all levels and ages.
• Familiarity with educational systems and student learning needs.
• A desire to deliver customer service at the highest level.
• Ability to identify potential client issues and resolve them effectively.

Qualifications

Bachelors degree preferred but not essential, particularly if the applicant has a proven background in the education sector.