Client Production Coordinator

Orior By Design; Newry; On-site; GBP 40,000 - 60,000; Full time

Job summary

A custom design firm in Northern Ireland is seeking a Client Order Manager to manage the client experience from sale to delivery. The ideal candidate will ensure clear communication, timely updates, and track orders internally. You'll work closely with production and logistics teams, maintain accurate records, and support process improvement efforts. This involves handling multiple clients and orders efficiently while delivering exceptional service.

Qualifications

• Exceptional communication skills, both written and verbal.
• Strong organizational skills and attention to detail.
• Ability to coordinate with various teams.
• Proactive approach to addressing client needs.

Responsibilities

• Oversee the customer journey from sale to delivery.
• Ensure timely communication and updates to clients.
• Input orders into project management tools accurately.
• Maintain records of communications and order details.

Skills

Exceptional communication skills

Strong organizational skills

Proficiency in project management platforms

Ability to manage multiple orders

Problem-solving mindset

Tools

Monday.com

Trello

Job description

We are seeking a highly organized and client-focused Client Order Manager to oversee the customer journey from the point of sale through to product delivery. This role serves as the dedicated point of contact for clients during the production process, ensuring clear communication, timely updates, and a seamless experience. You’ll also be responsible for tracking and evaluating orders internally to support continuous improvement.

Responsibilities

• Take over client communications once a sale is confirmed, being introduced via email as the dedicated contact for their order.
• Provide proactive, professional client communication, sharing regular progress updates, responding promptly to questionsor concerns, and managing expectations transparently in the event of delays or changes.
• Coordinate internally with production, logistics, and sales teams to track progress, address potential issues, and ensure smooth execution from production to delivery at the client’s project site.
• Ensure all logistics and timelines are clearly defined, confirmed, and executed on schedule, from production through to delivery.
• Input new orders into Monday.com (and related project management tools such as Trello), ensuring details are accurate and tasks/deadlines are tracked effectively.
• Translate client orders into detailed production forms for the workshop team, and collaborate closely with the Product Manager to support procurement and scheduling.
• Maintain precise documentation. accurate records of communications, order details, SOP compliance, and brand material tracking.
• Confirm successful delivery of products and transition the client relationship back to the sales team to complete the process.
• Conduct small project evaluations to identify learnings and opportunities for process improvement.
• Share images, progress updates, and reports to build client confidence and excitement in their bespoke pieces.
• Carry out general administrative tasks on an ad hoc basis to support the wider team.

Skills and Qualifications

• Exceptional communication skills, both written and verbal, with a friendly and professional tone.
• Strong organizational skills and attention to detail.
• Not required but ideally proficiency in Monday.com or similar project management platforms.
• Ability to manage multiple orders and clients simultaneously.
• Problem-solving mindset with a proactive approach to addressing client needs.

Further Information

To apply email your CV to the employer.

Vacancy ID 1730643 Job ref. 0003 Job Sector Customer Service and Call Centre,Retailing, Wholesaling and Purchasing Area Co Down Location Newry Salary Paid weekly, to be confirmed. No. vacancies 1 Contract Type Permanent Weekly hours 38.75 Published date 20/08/2025 Closing date 28/09/2025 Worktime Mon to Thurs 8.30am - 5.30pm / Fri 8.30am - 3pm