Client Planning Manager

Dentsu Aegis Network Ltd.; London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading media agency seeks a Client Planning Manager to oversee a team of media planners and assist with account management in London. This role requires a blend of strategic media planning and client relationship skills to ensure impactful, data-driven campaigns. The successful candidate will mentor junior staff while maintaining outstanding service delivery, working in a collaborative environment with flexible arrangements.

Benefits

Competitive salary

Flexible working arrangements

Tailorable benefits package

Qualifications

• Experience within a media or agency role, preferably client-facing.
• Experience developing media strategies across AV, digital, OOH and partnerships.
• Well-versed in media planning and experienced with planning tools.

Responsibilities

• Manage a team of media planners and support the Account Director.
• Deliver high-performance campaigns and exceptional client servicing.
• Mentor Account Executives and facilitate project management for multiple campaigns.

Skills

Client stakeholder management

Media strategy

Project management

Communication

Job description

time left to apply End Date: June 20, 2025 (14 days left to apply)

job requisition id R1093836

The purpose of this role is to manage a team of media planners and assist the Account Director on a day to day basis. This is to ensure that their teams are delivering plans that deliver against client objectives whilst balancing agency trading objectives.

Job Description:

Introduction

Dentsu is an integrated growth and transformation partner to the world’s leading organizations. Founded in 1901 in Tokyo, Japan, and now present in over 145 countries and regions, it has a proven track record of nurturing and developing innovations, combining the talents of its global network of leadership brands to develop impactful and integrated growth solutions for clients. Dentsu delivers end-to-end experience transformation (EX) by integrating its services across Media, CXM and Creative, while its business transformation (BX) mindset pushes the boundaries of transformation and sustainable growth for brands, people and society.

CARAT is an important part of our world-class offering -an award-winning media, content and branding agency that uses its peerless understanding of the passions, motivations, and behaviours of real people to bring brands and their customers together. Carat is privileged to work with some of the most eminent companies in the world.

We’re hiring for a Client Planning Manager as part of Carat in London.

Purpose of the Role

In this position, the Manager will provide support to the Account Directors and senior team alongside mentorship to Account Execs. The manager will deliver high-performance campaigns and will deliver innovation, and varied campaigns - alongside exceptional client servicing.

Support briefing of all planning solutions into specialist teams both in agency and inhouse and effectively assist translation of strategic plans into strong activations.

You’ll partner with clients, external agencies, as well as internal teams within dentsu to foster great relationships and deliver innovative, impactful, data-driven media plans that drive brand fame.

Supported by the senior team around you, build your planning expertise by developing a strong grasp of media theory, and consult multiple sources to validate & support media recommendations.

You will build understanding of commercial opportunities and trading focuses to ensure investment is guided towards the most appropriate partners.

Key Responsibilities

• Exhibit first class project management skills which support the delivery of multiple live and upcoming campaign workstreams through effective mobilisation of agency and inhouse specialists, effectively prioritise and ensure all key deliverables and deadlines are met.
• Support the delivery of outstanding client service for your clients and build trusted partnerships with them. Respond in a timely and accurate manner to requests for information, and work seamlessly with internal stakeholders and colleagues across the network in order to deal with their requests.
• Maintain a collaborative and respectful relationship with our specialist internal, and client inhouse teams which brings them upstream of key challenges and allows them to innovate and excel within their respective channels.
• Master the Dentsu CCS suite of tools and use them to plan, optimise and rationalise our responses to clients briefs.
• Demonstrate a strong understanding of the client’s products and services, and stay abreast of the changing dynamics within their industry and competitive set.
• Responsible for actively mentoring and supporting Account Executives on the account, providing support building their media and tools knowledge, client servicing brilliant basics, and prioritisation of tasks.
• Comfortable presenting own work, and leading meeting content both on teams and in face-to-face meetings, taking meeting notes, responding to questions both in the moment and as follow ups.
• Support the finance process on the account ensuring your contributions are smooth and error-free, obtain POs in an accurate and timely manner, ensuring the PO tracker is kept up to date and that all spend commitments are adhered to by the media teams.

Qualifications + Skills

• Experience within a media role or agency, client facing is preferable alongside people management experience.
• Experience developing media strategies across the full media landscape, including AV, digital, OOH and partnerships.
• Well-versed in media planning within an agency environment and experienced with planning tools.
• Experience managing annual high-level budgets with multiple campaigns / bursts.
• Excellent client stakeholder management, skilled at translating information between clients and media teams to deliver the best outcomes.
• Clear and effective communication style

What we offer

• This is a permanent role.
• The team is based in our London office but operates under flexible working arrangements. The team are currently in the office every Wednesday and Thursdays as a minimum.
• As well as a competitive salary, you’ll enjoy a benefits package that you can tailor to your needs.

Inclusion and Diversity

Our diverse and inclusive culture enables our employees to bring their best selves to work and be proud of doing so. For us, this is the foundation for great innovation which, in turn, generates better outcomes for our people, partners and communities. This is why we encourage applications from people with disabilities, and of all ages, nationalities, backgrounds and cultures.

We are happy to discuss flexible and agile approaches to working for all our roles – we can’t promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.

#LI-Hybrid

Location:

London

Brand:

Carat

Time Type:

Full time

Contract Type:

Permanent