Client Partnership Manager

Dunnhumby; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Flexible working hours

Birthday off

Job summary

dunnhumby is seeking a Client Partnership Manager to lead and grow relationships with strategic FMCG/CPG clients from London, in a hybrid setup. The role focuses on data-led insights, consulting, and long-term partnerships rather than transactional sales.

You will drive strategic conversations, understand clients’ challenges, and shape solutions that deliver measurable commercial impact across renewals and cross-sell opportunities.

Qualifications

• Experience in client partnership, account management, consultancy or commercial roles.
• Proven track record growing strategic client relationships.
• Experience with FMCG, CPG, retail or insight-led businesses.

Responsibilities

• Manage and grow a portfolio of strategic client relationships with senior stakeholders.
• Understand client objectives and growth ambitions to identify new opportunities.
• Lead commercial conversations across renewals, upsell and cross-sell opportunities.
• Use a consultative approach to challenge thinking and create value-led solutions.
• Coordinate internal teams to deliver insights, consulting and analytics projects.
• Build relationships across client organisations including commercial, category, sales and marketing teams.
• Maintain an accurate pipeline and forecast across your client portfolio.
• Collaborate with internal stakeholders to deliver a seamless client experience.

Skills

Client partnerships

Account management

Consultancy

FMCG/CPG experience

Commercial acumen

Job description

dunnhumby is the global leader in Customer Data Science, partnering with the world’s most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Nestlé, Unileverand Metro.

Client Partnership Manager
Location: London / Hybrid
Contract: Permanent

About the role

We’re looking for a Client Partnership Manager to lead and grow relationships with a portfolio of strategic FMCG and CPG clients, helping them unlock growth through data, insight and consultancy-led solutions.

This role is suited to someone with a strong background in client partnerships, account management or consultative sales, who enjoys building senior stakeholder relationships and identifying opportunities to drive commercial value. You'll work closely with clients to understand their business challenges, shape strategic conversations and deliver solutions that create measurable impact.

This is not a transactional sales role. It combines strategic account leadership, commercial ownership and insight-led consulting, with the opportunity to influence client growth plans and expand long-term partnerships.

What you'll be doing

• Managing and growing a portfolio of strategic client relationships, acting as a trusted partner to senior stakeholders
• Understanding client objectives, business challenges and growth ambitions to identify new opportunities
• Leading commercial conversations across renewals, upselling and cross-selling opportunities
• Using a consultative approach to challenge thinking and create value-led solutions
• Coordinating internal teams to deliver insight, consulting and analytics projects
• Building strong relationships across client organisations, including commercial, category, sales and marketing teams
• Maintaining an accurate pipeline and forecast across your client portfolio
• Working closely with internal stakeholders to deliver a seamless and consistent client experience

What we're looking for

• Experience in client partnership, account management, consultancy or commercial roles
• A track record of developing and growing strategic client relationships
• Experience working with FMCG, CPG, retail or insight-led businesses
• Strong commercial acumen and the ability to identify growth opportunities
• Confidence influencing senior stakeholders and managing complex conversations
• Ability to translate business challenges into insight-led solutions
• Collaborative approach with experience working across multiple teams

Why join dunnhumby

• Partner with some of the world's leading brands and retailers
• Work with market-leading data, insights and customer expertise
• Influence strategic decisions and deliver real commercial impact
• Collaborate with specialists across insights, consulting, analytics and media
• Join a supportive team that values curiosity, growth and client success
• Develop your commercial, strategic and leadership capabilities over time

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)