Client & Partner Success Manager

Reincubate; United Kingdom; Remote; GBP 40,000 - 60,000; Full time

Job summary

Reincubate is looking for a Client & Partner Success Manager to join its fully-remote team. This role involves providing strategic support to partners, building relationships, and ensuring project success. Ideal candidates will possess excellent communication skills and an ability to manage technical discussions, contributing to a supportive and delight-driven work environment.

Benefits

25 days’ paid vacation

Flexible hours

Healthcare

Matched pension contribution

Home-office allowances

Professional development allowances

Qualifications

• Excellent communication skills to navigate technical discussions.
• Ability to advocate for partner needs while balancing business context.
• Exceptional organizational skills for managing multiple priorities.

Responsibilities

• Build high-trust partner relationships through clear communication.
• Monitor client-related projects and ensure deliverables are on track.
• Prepare reports on project progress and client sentiment.

Skills

Communication Skills

Organizational Skills

Relationship Building

Job description

We’re looking for a Client & Partner Success Manager to join our Commercial team at Reincubate. You’ll work as part of our growing, fully-remote, and friendly team on the success of Camo, our app that helps people get incredible results with video.

As a Client & Partner Success Manager, you’ll provide high-touch, responsive, and strategic support to partners and ensure visibility of their priorities. You’ll act as the bridge between them and our internal teams, assuring clear communication, follow-through on deliverables, and long-term satisfaction

Our customers include teams at Apple, Google, Facebook, Microsoft, and Amazon, the world’s top universities, VIPs around the world, and plenty of people who just want to look better online. Our work has been recognised by HM King Charles III, the NYT, WSJ, and the BBC.

This role is probably right for you if you’re proactive, highly organised, brilliant at building rapport, and adept at creating clarity from complexity. Experience of managing software or technical partnerships would be a bonus, but it’s not essential. We’re looking for someone remote, working within the UK timezone.

Here’s Aidan, Reincubate’s founder, talking about the role:

You will:

• Build high-trust partner relationships through clear, value-driven communication and action
• Serve as the primary point of contact for inbound partner communication across all channels

• Monitor all client-related projects, updates, and deadlines and work closely with internal teams to ensure deliverables are on track

• Advocate for partners internally and keep teams aligned on client priorities and expectations
• Prepare reports that provide visibility on project progress, client sentiment, and relevant KPIs

We will:

• Help you set up and contribute to a productive working environment, wherever you are: delight builds on delight
• Give you autonomy in your work, we trust you to solve hard problems well
• Help you settle into your role, manage your responsibilities, and grow as a member of the team: progress comes through sustainable growth
• Provide a space for you to share your opinions and ideas on any topic; integrity and openness are bedrocks of how we interact with one another and our users
• Provide excellent benefits: 25 days’ paid vacation, flexible hours, remote work, share options, healthcare, matched pension contribution, home-office & professional development allowances

You might suit this role if you:

• Have excellent communication skills and are comfortable navigating technical discussions
• Can confidently advocate for partner needs while staying sympathetic to competing priorities and the wider business context
• Are exceptionally organised, adept at managing multiple priorities and consistent in following through
• Are engaging, energising and empathetic; you care deeply about providing a delightful experience
• Relate to our values: creating delight, “it just works”, sustainability, and integrity

You’ll maximise your chances when applying if you:

• Include a CV that gives us a great idea of who you are and what you’re about
• Take a little time to look at who we are, and what we’re looking for (see reincubate.com/about)
• Share any evidence of you doing the sort of things we’re looking for in your cover letter
• We recommend not using AI to write your application; this tends to result in similar-looking applications that make it harder for us to learn about you (we don't use AI in screening applicants, a real person reads every application)