Client & Partner Success Manager

Reincubate; London; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading company in video software seeks a Client & Partner Success Manager in London. The role involves strategic partner support and project management, ensuring communication and satisfaction for varied clients including major tech firms. The successful candidate will thrive in a remote setup while collaborating with teams across the UK.

Benefits

25 days paid vacation

Flexible hours

Remote work

Share options

Healthcare

Matched pension contribution

Home-office allowances

Professional development allowances

Qualifications

• Excellent communication skills; adept at technical discussions.
• Organized with the ability to manage multiple priorities.

Responsibilities

• Build high-trust partner relationships through clear communication.
• Monitor client-related projects and ensure deliverables align with client expectations.

Skills

Communication

Organization

Relationship Management

Project Oversight

Job description

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Client & Partner Success Manager, London

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Client:

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

9e64b338cdac

Job Views:

7

Posted:

08.07.2025

Expiry Date:

22.08.2025

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Job Description:

We’re looking for a Client & Partner Success Manager to join our Commercial team at Reincubate. You’ll work as part of our growing, fully-remote, and friendly team on the success of , our app that helps people get incredible results with video.

As a Client & Partner Success Manager, you’ll provide high-touch, responsive, and strategic support to partners and ensure visibility of their priorities. You’ll act as the bridge between them and our internal teams, assuring clear communication, follow-through on deliverables, and long-term satisfaction

Our customers include teams at Apple, Google, Facebook, Microsoft, and Amazon, the world’s top universities, VIPs around the world, and plenty of people who just want to look better online. Our work has been recognised by HM King Charles III, the NYT, WSJ, and the BBC.

This role is probably right for you if you’re proactive, highly organised, brilliant at building rapport, and adept at creating clarity from complexity. Experience of managing software or technical partnerships would be a bonus, but it’s not essential. We’re looking for someone remote, working within the UK timezone.

You will:

• Build high-trust partner relationships through clear, value-driven communication and action
• Serve as the primary point of contact for inbound partner communication across all channels
• Monitor all client-related projects, updates, and deadlines and work closely with internal teams to ensure deliverables are on track
• Advocate for partners internally and keep teams aligned on client priorities and expectations
• Prepare reports that provide visibility on project progress, client sentiment, and relevant KPIs

We will:

• Help you set up and contribute to a productive working environment, wherever you are: delight builds on delight
• Give you autonomy in your work, we trust you to solve hard problems well
• Help you settle into your role, manage your responsibilities, and grow as a member of the team: progress comes through sustainable growth
• Provide a space for you to share your opinions and ideas on any topic; integrity and openness are bedrocks of how we interact with one another and our users
• Provide excellent benefits: 25 days’ paid vacation, flexible hours, remote work, share options, healthcare, matched pension contribution, home-office & professional development allowances

You might suit this role if you:

• Have excellent communication skills and are comfortable navigating technical discussions
• Can confidently advocate for partner needs while staying sympathetic to competing priorities and the wider business context
• Are exceptionally organised, adept at managing multiple priorities and consistent in following through
• Are engaging, energising and empathetic; you care deeply about providing a delightful experience
• Relate to our values: creating delight, “it just works”, sustainability, and integrity

You’ll maximise your chances when applying if you:

• Include a CV that gives us a great idea of who you are and what you’re about
• Take a little time to look at who we are, and what we’re looking for (see reincubate.com/about)
• Share any evidence of you doing the sort of things we’re looking for in your cover letter
• We recommend not using AI to write your application; this tends to result in similar-looking applications that make it harder for us to learn about you (we don't use AI in screening applicants, a real person reads every application)