Senior Product Manager

Made Tech; Manchester; A distancia; GBP 75.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid annual leave

Flexible hours

Remote working

Counselling services

Descripción de la vacante

Made Tech in Manchester is seeking a Senior Product Manager to lead public sector projects and champion user-centred design. You will guide cross-functional teams, shape product strategy, and coach colleagues toward delivering high-impact services for societal benefit.

Reporting into a Lead Product Manager, you’ll collaborate with clients, stakeholders and partner agencies, ensuring delivery excellence, quality outputs, and continuous improvement of ways of working within a design-led,

Formación

• Strong ability to articulate the value of product and user-centred design.
• Proven experience delivering user-centred products from ideation to maintenance.
• Ability to coach others to grow product capabilities on client projects.
• Experience educating peers in product management and agile delivery as a core discipline.
• Experience working with customers and users to drive outcomes.
• Experience in a design consultancy or senior product leadership in public sector or health.
• Strong empathy and relationship-building skills.

Responsabilidades

• Work in a self-initiated manner, with support from senior team members, in a collaborative way.
• Collaborate with Made Tech team and clients to deliver high-quality work aligned with vision.
• Influence decisions on scoping, prioritisation, deadlines, budgets and risk.
• Own one client assignment at a time to ensure focus and delivery.
• Coach and develop junior product team members toward successful client delivery.
• Maintain broad knowledge of product management and continue to develop UX and technical practice.
• Contribute to Made Tech’s community of practice for Product and collaborate with other disciplines.
• Help grow the discipline to embed product-led and design thinking across projects.

Conocimientos

Product management

User-centered design

Team coaching

Public sector experience

Stakeholder management

Agile delivery

Descripción del empleo

Are you a Product Manager, passionate about user-centred design? If solving complex problems that uplift societal value feels rewarding to you, then keep on reading!

About Made Tech

Made Tech is on a mission to use technology to improve society - for everyone. We help organisations transform, deliver and manage world-class digital products and services.

Today, you can see our services (and people!) in action, such as the design and build of the Homes for Ukraine service, delivered in 2 weeks. We’re helping local authorities make it easier and quicker for people to log housing repairs online. By digitalising access to NHS services we’re making it more accessible, such as children needing mental health support.

All this great experience is enabling us to support new areas, like energy. We’re helping to drive better environmental outcomes by improving network performance through real-time asset monitoring, which means less wasted energy.

About the role

Our Senior Product Managers enable public sector organisations to better design services that improve society. You will be expected to role model and lead teams with best practice in your discipline.

Reporting to one of our Lead Product Managers, this role is responsible for leading on product within a client delivery team. You will work as part of cross-functional teams which might include other Made Tech team members, stakeholders and partner agencies. You will inspire trust in the team, guide and coach teams through the product process and use your influence to continuously iterate and improve ways of working and processes.

Key Responsibilities

• You will be expected to work in a self initiated manner, but with support of senior team members, and in a collaborative and inclusive manner
• Collaborate with and influence the wider Made Tech team and our clients to deliver high quality work aligned with our customers vision and needs
• Influence decision making which impacts the success of the team. This might include scoping work, prioritisation, deadlines, budgets and evaluating risk
• Work across one assignment for a client at one time
• Coach, support and people manage more junior members of the Product team. To steer and coach them towards successful delivery for our clients, enabling them and holding them accountable for producing high quality outputs and deliverables
• Maintain a broad technical knowledge of product management, and continue to develop knowledge of user-centred design and technical practice. Assist and be able to shape strategy, proposals, statements of work and roadmaps
• Contribute to Made Tech’s community of practice for Product and collaborate with other disciplines
• Assist in developing and growing the discipline in line with business and capability needs, ensuring we embed the Made Tech way of product-led and design thinking into all that we do

Skills, Knowledge and Expertise

Skills people must have:

• Excellent understanding and articulation of the value of product and user-centred design
• Experience and evidence of delivering user centred products and services from ideation through to maintenance phases
• Ability to support and coach others to grow their skills, product capabilities and to take on more responsibility for client-facing projects
• Able to educate and mentor team members, colleagues and peers in the wider business on developing product and agile delivery as a core discipline
• Experienced in working directly with customers and users, and able to drive teams to deliver excellent outcomes for users
• Working within a design consultancy/senior product leadership role in the public sector, health or allied areas
• Strong empathy and relationship building skills

Desirable (not essential) skills:

• Working with sales teams to build client relationships, develop opportunities and win new work
• Working in the open - building the trust within teams to share little and often
• Experience in re-designing legacy services and products
• Maintaining a deep working knowledge of product,design and research techniques
• Experience in line management

An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we're looking for all successful candidates for this role to have eligibility.

Eligibility for SC requires 5 years' UK residency and 5 year' employment history (or back to full-time education). Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to let you know why.

We’re committed to building a happy, inclusive and diverse workforce. You can get a sense of what it’s like working here from our blog, where we talk about mental health, communities of practice and neurodiversity (as well as our client work and best practice).

Like many organisations, we use Slack to foster a sense of community and connection. As well as special interest groups such as music, food and pets, we also have 10+ Slack channels dedicated to specific communities, allies, and identities as well as dedicated learning spaces called communities of practice (COPs). If you’d like to speak to someone from one of these groups about their experience as an employee, please do let a member of the Made Tech talent team know.

We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We’re also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to.

Here are some of our most popular benefits listed below:

• 30 days Holiday - we offer 30 days of paid annual leave
• Flexible Working Hours - we are flexible with what hours you work
• Flexible Parental Leave - we offer flexible parental leave options
• Remote Working - we offer part time remote working for all our staff
• Paid counselling - we offer paid counselling as well as financial and legal advice