Client Partner, Key Accounts UK&I (#3518)

N-iX; London; Hybrid; GBP 60,000 - 85,000; Full time

Job summary

A leading global software development company, N-iX, is seeking a Senior Client Partner in London. This role involves maintaining strong client relationships, driving business growth, and ensuring client satisfaction within established key accounts. Ideal candidates have significant experience in IT service and account management, with a strong educational background and excellent communication skills.

Benefits

Flexible working format

Competitive salary and compensation package

Personalized career growth

Education reimbursement

Corporate events and team buildings

Qualifications

• 5+ years of experience in IT service companies.
• At least 1 year in technical, sales, project or account management roles.

Responsibilities

• Account planning and development with client market insights.
• Developing and maintaining client relationships for ongoing satisfaction.
• Managing client satisfaction through proactive communication and issue resolution.

Skills

Strong English

Proactive communication

Account management

Technical sales

Education

M. Sc in economics, computer science, applied math, business administration, or marketing

Tools

CRM (Salesforce, HubSpot)

Job description

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Client Partner, Key Accounts UK&I (#3518), London

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Client:

N-iX

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

41058f6b2b31

Job Views:

5

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

Work type: Office/Remote Technical Level: Senior Job Category: Business Development Project: Client Partnership

N-iX is a global company with Ukrainian roots that helps businesses across the world develop successful software products. Founded in 2002, N-iX has come a long way and increased its presence in nine countries spanning Europe, the US, and Latin America. Today, we are a strong community of 2,000+ professionals and a reliable partner for global industry leaders and Fortune 500 companies.

Currently, we are looking for the Сlient Partner Key Accountsto join our Client Partnership organization in London. As a Senior Client Partner, you will be working with both N-iX Delivery organization and our Key Clients Accounts representatives in the UK and Ireland to maintain high level of satisfaction through multiple years of partnership and generate and convert mutually beneficial business opportunities. You will be responsible for identifying and developing opportunities for business growth within an assigned portfolio of priority accounts. You will ensure client satisfaction by cultivating and maintaining strong, long-lasting client relationships, driving value for both the client and the organization. Among N-iX’s key accounts are well-known companies from Fortune 100 / Fortune 500 lists and well-established mature technology businesses that develop their flagship software products and systems with N-iX for some time already.

Responsibilities:

1. Account Planning and Development

On an ongoing basis, gain client and market insight by documenting industry trends, competitor activities, client business and technology strategies.

Develop and maintain account map that outlines the structure of the client organization.

Identify account growth targets (white space, offering matches) and run regular account team reviews to agree actions to pursue.

Support the development and maintenance of a master account plan and strategy for retaining and expanding the account.

Develop tactics/goals for achieving strategy, aligning organizational responsibility for achieving results and tracking progress for regular internal progress analysis and any re-allocation or re-prioritization.

Creates, maintains up-to-date account study, stakeholders map and contacts.

Registers and updates as appropriate, all opportunities and offering matches

2. Develop & Maintain Client Relationships

Develop and maintain deep, trust-based relationships with key stakeholders in relation to ongoing client satisfaction and business development.

Establish regular cadence of meetings with existing buyers at account.

Schedules regular business reviews, ensures relevant attendees’ participation,contributes to the business review agenda and content, identifies new opportunitiesfor up-sale/cross-sale with clients within the assigned portfolio.

Proactively monitors any migrating stakeholders, identifies the relevant offeringmatches for them and maintains connections for prospecting.

3. Account Expansion

Set meetings with new leaders (prospects) identified in the Account Plan (outreach,warm introductions, partnerships, internal referrals from existing buyers, etc.).

Qualify client needs and generate new sales opportunities.

Manage sales opportunities through the sales stages, including getting theappropriate teams involved in the sales pursuit.

Coordinate sales discovery meetings with the client to uncover client’s pain, budgetand decision process.

Create company services and expertise presentations and deliver them to the targetaudience.

Develops the proposals in collaboration with account teams for cooperation withinthe identified opportunities.

Keeps track of the SOW/PO/Contract expiration dates and ensure actions taken withaccount team and customers to prolongate their contracts.

Report on account status and ensure alignment across key internal stakeholders.

Track and report on account development activities according to establishedprocedures.

4.Manage Client Satisfaction

Identifies the client contacts to participate in N-iX regular CSAT surveys. Interprets the results of CSAT and performs incidents communication as well as resolution planning with appropriate stakeholders according to the established procedures.

Proactively seeks any client satisfaction risks or issues and notifies the account teamand a direct manager about them. Work with delivery leaders and appropriatestakeholders to ensure corrective action plans are developed and implemented tomaintain client satisfaction.

Obtains permissions for cooperation disclosure on N-iX website and other marketingmaterials.

Help draft case studies for work completed with the client. Capture engagementhighlights (client situation, solution N-iX was hired to deliver, Activities weperformed, result delivered).

Qualifications:

M. Sc in economics, computer science, applied math, business administration,
marketing or similar.

5+ years of experience in IT service companies and at least 1 year as part of technical,
sales, project or account management teams.

Strong English.

Understanding of typical services/cooperation models in IT outsourcing business and
corresponding commercial terms.

Business documentation and business correspondence. Understanding of how to
prepare bids, offers, commercial proposals, RFIs, RFPs.

Experience working with CRM (Salesforce, HubSpot or similar).

Proactive, outspoken, effective communicator and presenter, with high EQ.

Disciplined, results oriented person.

Has ability to travel for business trips.

We offer*:

Flexible working format - remote, office-based or flexible

A competitive salary and good compensation package

Personalized career growth

Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)

Active tech communities with regular knowledge sharing

Education reimbursement

Memorable anniversary presents

Corporate events and team buildings

Other location-specific benefits

*not applicable for freelancers