Client Partner- Banking

NTT; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

A leading company in IT services is seeking a dynamic individual for a senior client management role focused on the Banking & Financial Markets sector. This position involves building business development strategies and cultivating relationships with C-suite clients to drive revenue growth. Candidates should be proactive and experienced in managing client relationships and delivering on budget targets.

Qualifications

• Experience managing client relationships at C-suite level.
• Proven ability to exceed revenue and margin targets.
• Strong negotiation and sales strategy skills.

Responsibilities

• Build a business development strategy aligned with budget targets.
• Cultivate relationships with key client personnel.
• Negotiate contracts and ensure account success.

Skills

Client relationship management

Business development

Negotiation

Pipeline management

Sales strategy

Job description

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In this role, you will have full P&L responsibility for a large single or portfolio of existing clients within the B&FM business unit. You will build a business development strategy that delivers in line with budget revenue and profit targets to ensure account success (CSAT) and growth.

Acting as a senior ambassador for the NTT DATA brand and service offerings, you will cultivate long-term client relationships with key client personnel (up to C-suite), developing a deep understanding of their business, ambitions, and drivers, to identify and explore potential opportunities for further revenue growth. This is underpinned by your thorough understanding of current and future trends within B&FM.

Working collaboratively across NTT DATA internal teams, you will ensure that our services meet the client’s needs and expectations, in terms of behaviors, innovation, value for money, and other key differentiators to retain long-term client relationships.

What experience you'll bring:

Relationships

• Building constructive relationships with sales support and service lines to construct solutions for meeting client’s business needs with key personnel in assigned customer accounts.
• Expand relationships with decision makers and influencers at CXOs and below levels in new and existing buy centers and highlight the impact our services can deliver.
• Bring new ideas and perspectives to executives, agnostic of immediate sales opportunities.
• Building vendor and other partner relationships to drive the business forward.
• Managing the commercial/contractual relationship with the client, negotiating terms and conditions.
• Ability to identify opportunities, manage pipeline, close sales, and manage revenue.
• Effectively market our multiple services offerings and digital capabilities based on client-specific business priorities, co-create multiyear roadmaps to transform and digitally uplift clients' organizations.
• Articulate and tailor value propositions based on client needs and differentiation of our company.
• Manage the mix of new vs. renewal and drive proactive sales efforts.
• Proactively assess, clarify, and validate customer needs on an ongoing basis.
• Be persistent in following up with customers to move discussions to clear interest in executing a deal.
• Negotiate pricing and commercials to meet profitability goals.

Revenue and margin targets

• Regularly review progress and define strategies to exceed targets.
• Ensure work order coverage across the client base and be accountable.
• Deliver budgeted margins – project margin and net margin.

Who we are:

NTT DATA is an agile, innovative, and people-focused company; it feels like a start-up but with serious backing and has a reputation for exceptional end-to-end solutions.

We are the 6th largest IT Service Provider, present in more than 50 countries. From Japan, our mission is to facilitate business change and technology transformation across industries for a better future for our business, people, and community.

Our core values are 'Clients First', 'Teamwork', and 'Foresight', and we prioritize people in everything we do.

We support and celebrate diversity; initiatives like “DO Diversity” aim to create an inclusive environment.

Growing our UK and Ireland Banking & Financial Markets (B&FM) business is a key objective, and we are in a rapid growth phase driven by central investments. We seek a dynamic, client-focused individual to join our team and contribute to our market expansion.

What we'll offer you:

Our focus on Clients First, Teamwork, and Foresight is in our DNA. We seek individuals who share these values and lead by example.

We look for people eager to grow their careers alongside NTT DATA.