Account Team Lead at Contextual Video Platform | Strategic Accounts

Grey Matter Recruitment; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An innovative company seeks a Client Partner to join their dynamic Customer Success team. This role is perfect for a strategic thinker with a passion for solving complex client challenges and a deep understanding of advertising technology. As a trusted advisor, you'll collaborate with clients to unlock the full potential of tailored solutions while driving success for major brands. Your ability to simplify complex technical information and deliver compelling presentations will be key to your success. Join a high-performing team and make a measurable impact in the advertising industry!

Qualifications

• 5+ years as an Account Manager or Client Lead in digital agency or AdTech.
• Strong programmatic experience within CTV and Video.

Responsibilities

• Lead strategic discussions and tailor recommendations to drive performance.
• Deliver compelling product demonstrations and presentations.

Skills

Client Management

Analytical Skills

Strategic Thinking

Communication Skills

Programmatic Experience

Job description

Client Partner at Contextual Video Platform | Strategic Accounts

Are you a strategic thinker with a passion for solving complex client challenges? My client is looking for a Client Partner to join their high-performing Customer Success team and help drive success for some of the biggest names in advertising.

As a Client Partner, you’ll play a critical role as a trusted advisor to both clients and internal stakeholders—helping Hold Co and Independent agencies unlock the full value of solutions my client offers. If you’re passionate about client success, fluent in advertising tech, and ready to make a measurable impact, I’d like to hear from you.

The Role

• Client Strategy & Consultation: Lead strategic discussions during pre-sales and sales cycles. Understand client goals working in collaboration with the sales team to offer tailored recommendations that drive performance.
• Advertiser Renewals: Own the media plan and RFP process in partnership with cross-functional teams—streamlining workflows and driving renewal success.
• Presentations that Wow: Deliver compelling product demonstrations and presentations that clearly communicate the value and benefits of our solutions, tailored to meet specific client needs.
• Custom-Fit Solutions: Work closely with clients to understand technical requirements and deliver bespoke solutions that align with their business objectives.
• Cross-Functional Collaboration: Partner with teams across Customer Success, OpsFeasibility, Product, Marketing, and more to ensure best-in-class delivery.
• Training & Enablement: Simplify complex technical information into relatable, digestible information for both clients and internal teams.
• Market Intelligence: Keep up to date on industry trends, competitive insights, and emerging technologies to contribute valuable insights that inform/educate our customers and roadmap.

About You

• 5+ years as an Account Manager or Client Lead at a digital agency or AdTech company
• Strong programmatic experience within CTV and Video
• A proactive, detail-oriented mindset and the ability to juggle multiple priorities
• Strong analytical skills with a talent for turning data into insight
• Exceptional client management skills with the ability to thrive in a fast-paced, self-starter environment with superior customer support skills managing Tier 1 brands
• Confident communication and influencing abilities, both written and verbal