Client Partner

DoubleVerify; London; On-site; GBP 125,000 - 150,000; Full time

Job summary

A digital performance solutions leader in London is seeking an experienced Client Partner to nurture existing client relationships and drive revenue growth. The ideal candidate will have over 5 years of experience in media agencies, demonstrating strategic thinking and strong communication skills. Responsibilities include identifying upsell opportunities, partnering with stakeholders, and presenting value propositions effectively. This role offers a competitive salary based on experience and qualifications.

Qualifications

• 5+ years of experience in client relationship management.
• Proven ability to grow revenue on existing accounts.
• Solid analytical and problem-solving abilities.

Responsibilities

• Identify upsell opportunities within client organizations.
• Cultivate relationships with senior client stakeholders.
• Lead responses to RFPs/RFIs from existing customers.

Skills

Relationship Building

Strategic Thinking

Problem Solving

Analytical Skills

Presentation Skills

Education

Bachelor's or Master’s degree

Job description

Who We Are

DoubleVerify is the leader in digital performance solutions, improving the impression quality and audience impact of digital advertising. Built on best practices, DoubleVerify solutions create value for media buyers and sellers by bringing transparency and accountability to the market, ensuring ad viewability, brand safety, fraud protection, accurate impression delivery and audience quality across campaigns to drive performance. Since 2008, DoubleVerify has helped hundreds of Fortune 500 companies gain the most value out of their media spend by delivering best in class solutions across the digital ecosystem that help build a better industry.

What You’ll Do

DoubleVerify seeks a talented Client Partner for our London operation who is skilled in nurturing and building both agency and client direct relationships.

Client Partners are responsible for a specified group of existing accounts in order to actively drive net new revenue growth with DoubleVerify’s suite of solutions. This should be accomplished first and foremost through a strong understanding of the client’s business. From there the Client Partner is expected to strategically and consultatively cross sell and upsell DoubleVerify’s solutions. We are looking for a strategic and commercial individual who has demonstrated competency and experience in working with fortune 500 clients directly and navigating complex business and meeting situations. The role will require strong knowledge of digital environments (display, video, mobile) and online marketing techniques and technologies (platforms, DSPs, exchanges etc.)

Key Responsibilities

• Identifying new areas within a client organization not currently covered by core measurement/programmatic solutions and engages the client to perform upsells (i.e. in-house ecommerce, analytics or social content teams)
• Partner with relevant stakeholders and other internal DV resources to convey the value of DV solutions already used by the customer, and to identify, pitch, and close upsell opportunities
• Cultivating meaningful relationships with senior client stakeholders in order to develop client- specific value propositions, positioning DoubleVerify as a strategic/preferred partner.
• Helping review customer product usage and identify gaps in knowledge or products in order to best meet customers needs
• Identifying additional contacts across an organization to educate on DV, making DV solutions ‘stickier’ with the client while uncovering additional upsell opportunities
• Working with Programmatic and Social specialists to ensure partnerships and additional product adoption is onboard effectively
• Leading the response to RFPs/RFIs when issued by an existing customer
• Evangelising DoubleVerify’s value proposition, best practices and perspectives to our customers and our industry peers via events, webinars, and other direct client communications channels.
• Responsible for organizing, requesting and presenting QBRs with insights provided from account management team
• Defining the key retention growth strategy for your portfolio with clear guidance on relevant client and agency stakeholders, and client/opportunity prioritization
• Ensuring revenue pipeline and activity is maintained, providing timely management / Salesforce reporting as required.
• Ability to create deep partnerships based on value and a talent for consultative up selling and cross selling
• Ability to handle multiple priorities in a fast-paced environment
• Ability to analyse and articulate information with product team
• Attending industry events and follow-up with leads generated in a timely fashion

What We’re Looking For

• 5+ years or equivalent experience in building relationships and influencing clients at relevant media agencies or at brands
• Proven ability to grow revenue on specific strategic existing accounts
• Demonstrated ability to think strategically to identify a brand’s key business objectives and challenges, and translate and build into compelling value propositions.
• Team player mentality with experience working collaboratively cross functionally with internal stakeholders in service of providing best in class service to DV’s top clients
• Contacts at agencies including but not limited to investment, brand safety, measurement & analytics, and ad ops team
• Solid troubleshooting, analytical, and problem-solving abilities, along with an ability to collaborate cross-departmentally.
• Skilled at communicating effectively throughout the organisation.
• Able to handle multiple priorities in a fast-paced environment.
• Ability to craft a strong presentation and excellent communications skills.
• Rigorous attention to detail, drive for excellence, and a positive can-do approach.
• Bachelors or Master’s degree or equivalent experience

The successful candidate’s starting salary will be determined based on a number of non-discriminating factors, including qualifications for the role, level, skills, experience, and balancing internal equity relative to peers at DV.

Not-so-fun fact:Research shows that while men apply to jobs when they meet an average of 60% of job criteria, women and other marginalized groups tend to only apply when they check every box. So if you think you have what it takes but you’re not sure that you check every box, apply anyway!