Client Partner

ENGINEERINGUK; London; On-site; GBP 40,000 - 80,000; Full time

Job description

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Sector: Data Science
Role: Partner
Contract Type: Permanent
Hours: Full Time

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail - one of the world's most competitive markets, with a deluge of multi-dimensional data - dunnhumby today enables businesses all over the world, across industries, to be Customer First.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

Tesco Media and Insight Platform is a partnership between Tesco, the UK's largest grocery retailer, and dunnhumby, a global leader in Customer Data Science. Together, we always put the customer first.

Fuelled by data from over 23 million Clubcard holders, our closed-loop measurement helps you understand consumer behaviour and ensures that every pound of your advertising budget is spent targeting the right customer, at the right time, with the right message across the full marketing funnel. We're here to help brands Shape What Britain Buys.

We're looking for a Client Partner who expects more from their career. You will be responsible for meeting and exceeding commercial targets, within an SMB client team, driving the Tesco Media proposition and product adoption working with multiple stakeholders. You will help to define the future of Retail Media with the support of the UK's largest Retailer and help small businesses and challenger brands with driving sales and long-term brand growth. The right candidate will play a defining role in growing our self-serve strategy & digital first approach.

You will be responsible for driving education and adoption of our onsite performance products, including Search and Display formats across Tesco.com and the Tesco shopping App with SMB clients, with a focus on self-serve adoption. You will work with activation specialists and dovetail closely with Agency Executives to ensure we are creating holistic engagement plans.

The successful candidate will join our Growth & Emerging team and work with world class and passionate people to deliver a digital first strategy that creates measurable value for customers, advertisers & Tesco Media.

What you'll be working on

• Ownership of quarterly + yearly revenue goals and pipeline management supporting your team on their growth strategy for their books of business.
• Support your team to drive self-serve adoption and a digital first approach with their clients approaching these with both a customer first and commercial mindset.
• Work with an Agency team counterpart to identify new sources of growth and incremental opportunities.
• Be an evangelist in digital first marketing and drive this approach through your team supporting pitches demonstrating a deep understanding of the UK market, leveraging market trends, customer insights, campaign analysis and performance.
• Create and deliver persuasive sales presentations.
• Working with cross functional teams to proactively develop strategic insights, identifying opportunities for growth for sales leads to take to their clients.
• Passionately advocate and model the delivery of first-class customer service to our client base, holding yourself to the highest standards.
• Broad partnership engagement and scaled coverage across key stakeholders (Shopper, Brand, Digital, Media, Commerce, Agency & Loyalty teams).
• Maintain a deep understanding and expertise of Tesco Media & Insights platform products and roadmap.
• Be confident challenging client strategy to maximise the role Tesco Media and Insights platform plays in delivering meaningful business outcomes.

What we expect from you

• Experience in Media Sales - specifically digital advertising and/ or Retail Media with a successful track record in delivering customer satisfaction and product adoption.
• Evidence of relationship building with relevant stakeholders to drive revenue growth, product, and platform adoption to unlock incremental revenue.
• Demonstrated ability to drive growth with a diverse book of business and deliver against SLAs at pace.
• Demonstrated ability to develop a strong sales pipeline, forecast accurately, exceeding quarterly and annual commercial targets within a rapidly growing business.
• Results-driven, self-motivated and highly goal-oriented in order to exceed targets.
• An interest in working with product and technology stakeholders to continue to improve our digital performance products and drive self-serve adoption.
• Confident communicator and presenter, comfortable in fast-paced environments.
• A team player with the proven ability to collaborate with internal departments and teams.
• Knowledge of the media agency landscape, operating models, and commercial structure.

What you can expect from us

We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You'll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don't just talk about diversity and inclusion. We live it every day - with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. For an informal and confidential chat please contact [e-mail] to discuss how we can meet your needs.

Company

Most companies merely meet expectations. dunnhumby defies them, using big data, deep expertise and AI driven platforms to decode human behaviour and habits. We thrive on the unknown, applying emerging technology to innovative software platforms and creative media solutions – and challenging convention every step of the way. As a result, in just over 30 years, we’ve improved the lives of nearly one billion customers and counting, all by making it easier for businesses to put the Customer First.

Who we are

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers.

You’ll be part of a community, develop friendships and enjoy inspiring and challenging work. We hire diverse and interesting people who help each other succeed. We continuously seek to build an environment of inclusion, equality and respect because we know that will make us the best business we can be.

We believe that learning and development never stops. Collaboration, creativity and innovative thinking are all rewarded with extra responsibility, a variety of new challenges, and career mobility, as well as competitive salaries and a performance-based bonus scheme.

FLEXIBLE WORKING AT DUNNHUMBY

We’ve implemented refreshed flexible working policies, process and culture to encourage a more flexible working environment.

In November 2019, dunnhumby introduced a flexible working statement to all our new job adverts globally.

By introducing this statement, we not only sought to showcase our inclusive working culture to attract the brightest and best people to dunnhumby, but we also wanted to reflect our flexible working approach which signals us as an employer of choice. We believe flexible working arrangements bring various benefits including a positive impact on productivity, increased motivation and an improved work-life balance.

Our flexible working statement:

“At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work-life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.”

We feel it is important as a business to create an agile workforce with a culture that doesn’t focus on when and where you work, but rather values output and rewards where objectives and goals are met and exceeded.

We all lead busy lives that don’t always fit around the conventional 9–5.30pm. We believe a workplace needs to work for you, and we want to enable that.

Diversity and Inclusion

We are really proud of our diversity and inclusion strategy as it demonstrates clearly our commitment to embedding real change.

Our strategy is made up of three parts:

To fulfil this, we have created a strong governance structure around our Employee Network groups (ENG’s), including senior sponsorship for each group. Our leaders will have renewed accountability for role-modelling inclusive behaviours and are expected to actively champion inclusion through their business practices.

Inclusive Behaviours

We will be resetting the expectations of all employees on what it means to work inclusively through an inclusive behaviour learning programme. This will help us to infuse our ways of working with inclusivity and help us to demonstrate the benefits of diverse perspectives through innovation and creative problem-solving.

Inclusive Policies and Processes

We have committed to a thorough review of all our people policies through the lens of inclusion and are more employee-led, increased transparency around our talent processes (including pay, performance and promotion measures), and measuring our progress here through data.

All of our D&I work combines to help us fulfil this strategy over the next three years and has been signed off by the Exec.

Our Values

Our values are:

• Passion
• Courage

Our values are more than four words on a page. They are the force that drive us each day and together they create our unique culture, which we think makes us a great place to work. It’s dunnhumbians who are Passionate people who always start with the Customer, who are ambitious and decisive, listen, understand, innovate and explore, and who work together to grow one dunnhumby.

BENEFITS AT DUNNHUMBY

List of all the benefits that dunnhumby are offering their employees. Benefits may vary depending on role, location and length of service.