Client Partner

VML MAP; Greater London; On-site; GBP 180,000 - 260,000; Full time

Job summary

VML MAP is seeking a seasoned Client Partner to lead strategic relationships with our largest global clients. Based in London, you will shape long-term growth, orchestrate cross‑functional teams, and partner with the WPP network to deliver transformative customer experiences at scale.

You bring 15+ years of executive experience, a proven track record in managing multi‑million-dollar portfolios, and a commanding presence to influence board-level decision‑makers.

Qualifications

• 15+ years of executive leadership in large client accounts.
• Proven ability to scale multi-million-dollar portfolios with C-suite accountability.
• Experience leading cross-functional teams across global networks.
• Deep expertise in data strategy, CX, CRM, and enterprise tech platforms.
• Excellent English communication and executive presence.

Responsibilities

• Serve as senior advisor to C-suite clients, driving long-term alignment.
• Define multi-year roadmaps and transform client strategies.
• Lead large cross-functional teams and mentor leaders.
• Own portfolio P&L, drive sustainable revenue and ROI.
• Translate client objectives into revenue-generating programs.
• Coordinate across WPP/VML networks to deliver end-to-end solutions.

Skills

Executive leadership

Strategic vision

Client relationship mgmt

P&L responsibility

Global collaboration

AI capabilities

Tools

Salesforce Marketing Cloud

Adobe Experience Cloud

Job description

Who We Are

MAP | WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where Al is reshaping how companies drive growth, we lead clients in business transformation and marketing modernization, connecting strategy directly to execution. Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX work within a unified global operating unit across 40+ markets. WPP Enterprise Solutions works alongside best-in-class partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth solutions tailored to the needs of our clients’ businesses.

About WPP

MAP is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel.

Step into the pinnacle of client leadership at MAP as our next Client Partner. This is an executive-level role for a visionary leader who commands confidence, inspires teams, and serves as a true benchmark of excellence across the business.

As a Client Partner, your strategic prowess, commercial sharpness, and executive gravitas will define the future of our most critical global client relationships. You will own the long-term strategic vision for large enterprise accounts, directly influencing C-suite stakeholders and aligning their business ambitions with MAP’s market-leading capabilities. We are looking for an established leader - someone who brings quiet authority, deep accountability, and an inspirational presence that both our global clients and our internal teams can look up to. If you are a transformative leader with a proven track record of orchestrating enterprise-level growth and developing top-tier talent, this is your opportunity to redefine customer experience at the highest level.

What will your day look like?

In this role, no two days are the same, but your impact will always be felt at the highest strategic and commercial levels across global accounts. Your day-to-day responsibilities include:

• Executive Client Leadership: Serve as the ultimate partner and trusted strategic advisor to C-suite client executives, driving long-term alignment and expanding the scope and impact of MAP’s global engagements.

• Visionary Strategic Direction: Influence our clients’ multi-year roadmaps and business transformations, positioning MAP’s capabilities in CRM, data strategy, and CX to solve their most complex enterprise challenges.

• Inspirational Team Leadership & Mentorship: Lead, empower, and mentor large cross-functional teams. You will set the tone for excellence, acting as a role model who builds confidence, fosters strategic thinking, and nurtures the next generation of leadership within MAP.

• Commercial Stewardship & P&L Ownership: Take full accountability for the financial health and profitability of your client portfolio, driving sustainable revenue growth, strategic ROI, and commercial rigor.

• Strategic Execution & Innovation: Translate high-level client business objectives into actionable, revenue-generating programs, consistently championing innovation and MAP’s advanced capabilities.

• Global Network Orchestration: Act as the key executive liaison within the broader WPP and VML networks, expertly leveraging global talent, resources, and cross-agency capabilities to deliver seamless, end-to-end solutions.

Who are you going to work with?

As a Client Partner, you are the strategic anchor connecting senior client executives with an elite, global network of multidisciplinary experts.

Internally and across the wider WPP network, you will lead and collaborate with Client Service Directors, Delivery Partners, Solution Architects, Data Scientists, Creative Directors, and Technology Leads. You will set the vision and benchmark for these teams, bringing out their best work through empathetic, confident, and decisive leadership. Externally, you will engage directly with client Board members, CMOs, CDOs, and enterprise leaders, establishing high-trust relationships that elevate MAP from a supplier to an indispensable business partner.

What do you bring to the table?

You are a seasoned executive who combines natural confidence, strategic intelligence, and deep commercial acumen. You possess the gravitas to command any room, the composure to navigate complex global matrix organizations, and the leadership quality that makes people want to follow your direction.

Specifically, you bring:

• 15+ years of progressive executive experience leading large client accounts within a top-tier digital transformation consultancy, global agency network, or technology services firm.

• Proven track record of enterprise leadership managing and significantly scaling multi-million-dollar global client portfolios with direct C-suite accountability.

• Inspirational leadership skills with demonstrated success in managing, mentoring, and inspiring large, multidisciplinary teams and senior client-facing leaders.

• Deep commercial and domain expertise across data strategy, customer experience (CX), CRM, and enterprise tech platforms (e.g., Salesforce Marketing Cloud, Adobe Experience Cloud).

• Exceptional executive presence and communication skills in English, with the confidence to influence board-level decision-making and articulate complex strategies with clarity.

• Global network fluency, with experience operating seamlessly across international networks (such as WPP) to orchestrate complex, multi-region solutions.

• Hands-on experience with AI technologies and intelligent agents - both in streamlining internal ways of working and in shaping innovative deliverables that drive value for clients.

• Uncompromising accountability, self-discipline, and vision to define multi-year growth roadmaps, manage substantial budgets, and drive transformational business outcomes.

A leader in personalized customer experiences

VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.

A global network

We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences.

#LI-EMEA

WPP (MAP/VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.