Client Outreach AML Business Support Lead

JLL; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading real estate services firm in London is seeking a Client Outreach AML Business Support Lead to serve as a primary contact for clients during AML compliance processes. The ideal candidate will have 2-3 years of client-facing experience and excellent communication skills. Responsibilities include managing client relations, coordinating documentation collection, and supporting compliance efforts. This position is on-site in London.

Qualifications

• 2-3 years of experience in financial services, real estate, or professional services.
• Experience coordinating between multiple departments and external clients.
• Strong understanding of AML regulations and KYC best practices.

Responsibilities

• Serve as primary contact for clients during AML compliance processes.
• Proactively communicate with clients regarding AML documentation requirements.
• Maintain records of all client interactions and document submissions.

Skills

Client relationship management

Project management

Excellent written and verbal communication skills

Detail-oriented

Education

2-3 years of client-facing experience

Background in customer service or account management

Tools

CRM systems

Microsoft Office Suite

Job description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position Overview

We're seeking a Client Outreach AML Business Support Lead to serve as a vital bridge between our Agency and Lease Advisory business and their clients throughout the AML compliance process.

This client-facing role requires someone who can effectively communicate AML requirements, coordinate documentation collection, and ensure a smooth compliance experience while maintaining strong client relationships.

Key Responsibilities

Client Relationship Management

• Serve as primary point of contact for Agency and Lease Advisory clients during AML compliance processes
• Proactively communicate with clients regarding AML documentation requirements and timelines
• Address client questions and concerns about AML procedures promptly and professionally
• Schedule and coordinate client meetings, calls, and document review sessions
• Provide regular status updates to clients on their AML review progress

Business Unit Coordination

• Act as liaison between Agency/Lease Advisory teams and internal AML and Compliance teams
• Coordinate timing of AML processes with transaction timelines and client needs
• Ensure the business is informed of AML process requirements and potential delays
• Support Agency teams by managing AML process-related client communications

Process Management & Documentation

• Track and monitor client AML case progress through to completion
• Maintain accurate records of all client interactions and document submissions
• Coordinate with internal AML teams to ensure timely processing of client files
• Escalate urgent client needs or process bottlenecks to appropriate teams/stakeholders
• Prepare client-facing summaries of AML Process requirements and next steps
• Assist in developing client communication templates and process improvements

Compliance Support

• Review client submissions for completeness before forwarding to internal AML team
• Identify potential documentation gaps and work with clients to address them
• Maintain working knowledge of AML/KYC documentation requirements
• Support clients in understanding and meeting AML standards

Required Qualifications

Education & Experience

• 2-3 years of client-facing experience in financial services, real estate, or professional services
• Experience coordinating between multiple internal departments and external clients
• Background in customer service, account management, or client relations

Knowledge & Skills

• Basic understanding of AML regulations and KYC best practices (training on JLL process will be provided)
• Familiarity with sanctions screening concepts and requirements
• Knowledge of commercial real estate transactions preferred
• Strong project management and organisational abilities
• Excellent written and verbal communication skills
• Proficiency in CRM systems and Microsoft Office Suite
• Ability to explain AML requirements clearly to non-technical audiences

Personal Attributes

• Professional demeanour with strong interpersonal skills
• Detail-oriented with ability to manage multiple client cases simultaneously
• Proactive problem-solver with customer service mindset
• Ability to work under pressure and meet tight deadlines
• Strong follow-up skills and accountability for client experience
• Diplomatic approach to managing competing priorities between clients and compliance requirements

Preferred Qualifications

• Previous experience in real estate services or commercial property sector
• Understanding of transaction processes in Agency or Lease Advisory services
• Experience with AML processes
• Familiarity with Commercial Real Estate industry standards and practices

Location:

On-site –London, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email [e-mail] or call [phone] to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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