Client Operations Support - Director

860 Morgan Stanley Svcs Canada Co; London; On-site; GBP 80,000 - 120,000; Full time

Job summary

Morgan Stanley is seeking a Director in Investment Management Operations in London. This role requires a high level of expertise in client operations and aims to enhance the client experience through effective leadership and collaboration across teams. Candidates should have significant experience in institutional investment management, with a strong focus on problem-solving and client service excellence.

Benefits

Comprehensive employee benefits

Flexible working opportunities

Qualifications

• At least 8 years of relevant experience.
• Understanding of service and client operation requirements for institutional clients.
• Experience with global institutional investment management client service.

Responsibilities

• Accountable for client experience and operational services.
• Provide direction to Operations leads and ensure prioritization.
• Analyze complex issues and propose resolutions.

Skills

Client Operations

Collaboration

Problem Solving

Commercial Thinking

Client Relationship Management

Job description

Client Operations Support - Director page is loaded

Client Operations Support - Director

Apply locations London, United Kingdom time type Full time posted on Posted 2 Days Ago job requisition id PT-JR013130

We're seeking someone to join our team as a Director in Investment Management Operations who is responsible for collaborating globally with CRM, Investment and trading teams, and investment operations peers to provide first in class operational services for MSIM clients.

In the Operations division, we partner with business units across the Firm to support financial transactions, devise and implement effective controls and develop client relationships. This is an Advanced Specialist position at Director level within the London location.

Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.

What you'll do in the role:
- Accountable for Investment Operations' contribution to the client experience both directly and indirectly via MSIM client service functions
- Provide internal stakeholders with a single point of contact for the provision of cohesive and coordinated client responses from across Operations teams
- Provide direction to Operations leads in ensuring that client requirements are appropriately prioritized versus BAU Operations
- Analyze and expose ambiguous, complex issues or non-standard issues, identify risks, root causes and propose future actions, tracking through to resolution
- Build and manage relationships with business unit partners, other Morgan Stanley infrastructure departments, and external contact points in Client or Market organizations

What you'll bring to the role:
- General understanding of service and client operation requirements for institutional separate account clients, regional market requirements
- Experience with global institutional investment management client service and/or client operations
- Front-to-back knowledge of the processes, projects, systems, markets and instruments that influence their team with a comprehensive understanding of job-related operational/compliance policies and procedures
- Ability to think commercially, understand the impact of initiatives, risks on the operational budget
- Ability to address non-standard issues within area of expertise
- Culture carrier and role model, representing and leading the Firm's core values to influence and motivate those around you
- At least 8 years' relevant experience would generally be expected to find the skills required for this role

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.

Certified Persons Regulatory Requirements:
If t his role is deemed a Certified role and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks.

Flexible work statement
Interested in flexible working opportunities? Morgan Stanley empowers employees to have greater freedom of choice through flexible working arrangements. Speak to our recruitment team to find out more.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.

About Us

At Morgan Stanley, we advise, originate, trade, manage and distribute capital for people, governments and institutions, always with a standard of excellence and guided by our core values.

Morgan Stanley is dedicated to providing first-class service to our clients, in a way that reflects our commitment to creating a more sustainable future and fostering stronger communities around the world. In each line of business, we strive to demonstrate our belief in the power of transformative thinking, innovative strategies and leading-edge solutions—and in the ability of capital to work for the benefit of all society.

What We Do