Client Operations Specialist | 24 Apr, 2025

Positive Group; London; Hybrid; GBP 35,000; Full time

Job summary

Join a dynamic and supportive team as a Client Operations Specialist in the heart of London. This full-time role is perfect for detail-oriented professionals who thrive in a fast-paced environment. You'll support the Business and Client Operations Manager, ensuring smooth logistics for client workshops and managing essential administrative tasks. With a focus on collaboration and operational efficiency, you'll play a key role in enhancing the client experience. This innovative firm offers flexible working hours and a modern office setup, making it an exciting opportunity for those looking to make a meaningful impact in a growing organization.

Benefits

Flexible working hours

Supportive work environment

Modern office in Central London

Collaborative team culture

Qualifications

• 3-5 years of relevant experience in client operations or similar roles.
• Proficiency with office software and excellent communication skills.
• Strong organizational abilities with attention to detail.

Responsibilities

• Set up logistics for workshops and sessions delivered to clients.
• Support project management software and assist with client management.
• Coordinate HR processes and IT onboarding/offboarding activities.

Skills

Client Operations

Office Management

Business Operations

Microsoft Office Suite

Communication Skills

Organizational Skills

AI Integration

Tools

Monday.com

Teams

Zoom

Job description

Positive are seeking a new Client Operations Specialist

We are seeking a detail-oriented and proactive professional to join our team on a full-time basis. This role supports the Business and Client Operations Manager in all client and business logistics to ensure the smooth and efficient day to day running of Positive for our clients and employees. You will be logical, organised and bring an optimistic and solution focused approach to your work.

Key responsibilities

• Set up all logistical elements of any workshops/ sessions delivered to clients (in -person, virtual and hybrid) including client communications, facilitators’ travel arrangements and feedback data analysis
• Support the maintenance of our project management software/trackers e.g. Monday.com and championing their use across the team
• Assist with client management across calls and emails etc
• Lead on scheduling meetings including internal room bookings or external events for the team (think Team lunches, summer socials and Christmas parties)
• Support on documentation (meeting notes etc) and maintenance of team and delivery calendars
• Maintain and organise filing systems and business documentation
• Support administrative tasks that enable compliance with internal policies including Cyber Essentials standards
• Assist with HR processes (supported by external HR consultants), including recruitment, onboarding, and internal holiday requests
• Coordinate IT onboarding/offboarding activities (with support from our external IT provider) and be point of contact for our facilitators for basic technical assistance in virtual workshops/sessions (run on Teams and Zoom)

Skills and experience

• 3-5 years of relevant experience in client operations, office management, business operations, or a similar role (that incorporates points listed above)
• Proficiency with office software, including Microsoft Office Suite
• Excellent communication and interpersonal skills
• Curiosity about integrating AI to increase operational efficiencies
• Strong organisational abilities with great attention to detail
• A can-do attitude and ability to take initiative - we're a fast-paced, dynamic team looking for proactive problem-solvers who thrive on collaboration, lending a hand where needed, embrace learning, and adapt their skills to evolving business needs.

What we offer

• Small, London-based team with a supportive and collaborative work environment.
• Full time role.
• Start: ASAP
• Salary of £35,000.
• Flexible working hours with a hybrid setup (Tuesday and Thursdays are core office days).
• Modern office located in Holborn, Central London.

About Positive

At Positive, we believe that business success starts with understanding and influencing human behaviour. We are experts in psychology and behavioural science, partnering with organisations to unlock potential by building resilience and adaptability.

By combining neuroscience with proven psychological principles, we deliver the tools and strategies organisations need to thrive in a fast-changing world. Our mission is to equip organisations with the strategies and skills to adapt, grow, and sustain high performance.

Interested?

To apply please complete an online application to our HR recruitment partners, Ditton HR asap.

Please submit your CV, a cover letter (max 1 page) covering why you are applying, how you meet the selection criteria, what you will bring to Positive, your salary expectations and when you are available to start. For more details do check out the full job description.

Do apply asap - applications will be reviewed on a regular basis and interviews be arranged to suit. We have the role covered temporarily but are keen to onboard you asap!

If you have any issues with the process please contact Stephanie Rough on [e-mail]

Apply now

If you are interested joining Positive to help shape our success then apply now.

Please submit your CV, a cover letter (max 1 page) covering why you are applying, how you meet the selectioncriteria, what you will bring to Positive, your salary expectations and when you are available to start. Formore details do check out the full job description.