Client Operations Specialist

Ryder Reid Legal Limited; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A prestigious US law firm in London is hiring a Client Operations Specialist to join their team. This role focuses on client-facing operations, including onboarding, billing, and financial reconciliation. The ideal candidate will have 2+ years of experience in client operations within a law firm, demonstrating attention to detail and strong communication skills.

Qualifications

• 2+ years in client operations, finance or billing role in a law firm.
• Comfortable working with finance systems and Excel.
• Familiarity with VAT, SAR, and electronic billing systems preferred.

Responsibilities

• Manage all stages of the client process including onboarding and billing.
• Prepare and review monthly invoices, resolving issues before partner sign-off.
• Liaise directly with partners and clients, ensuring service excellence.

Skills

Attention to detail

Client service excellence

Organisational skills

Communication

Tools

Aderant

Excel

Job description

Client Operations Specialist

Location: London, Liverpool St.

Our prestigious US law firm is seeking a Client Operations Specialist to join its close-knit, high-performing team. This role is at the heart of the firm's client-facing operations and will involve working directly with partners to ensure an exceptional administrative and financial service is delivered.

Key responsibilities:

Manage all stages of the client process including onboarding, engagement letters, billing, collections and reportingPrepare and review monthly invoices, resolving billing issues before partner sign-offLiaise directly with partners and clients, demonstrating professionalism and client service excellenceMonitor and assist with collections and financial reconciliationsMaintain accurate client and matter information for compliance and reportingSupport the processing of write-offs, refunds, and adjustments in line with firm policy

About you:

2+ years in a client operations, finance or billing role-law firm experience is required.Comfortable working with finance systems (Aderant or similar) and ExcelExceptional attention to detail and organisational skillsConfident communicator with strong interpersonal skillsFamiliarity with VAT, SAR, and electronic billing systems preferred

Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.