Client Operations Specialist

Ryder Reid; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A prestigious US law firm seeks a Client Operations Specialist for its London office. This role is central to client-facing operations, managing the complete client process, from onboarding to billing and collections. The ideal candidate will have law firm experience and have exceptional attention to detail and communication skills.

Qualifications

• 2+ years in client operations, finance or billing role required.
• Experience in a law firm preferred.
• Familiarity with VAT, SAR, and electronic billing systems is advantageous.

Responsibilities

• Manage client onboarding, billing, collections, and reporting.
• Prepare and review invoices, resolving billing issues.
• Liaise with partners and clients, ensuring service excellence.

Skills

Attention to detail

Organisational skills

Interpersonal skills

Communication skills

Tools

Excel

Finance systems

Job description

Client Operations Specialist

Location: London, Liverpool St.

Our prestigious US law firm is seeking a Client Operations Specialist to join its close-knit, high-performing team. This role is at the heart of the firm's client-facing operations and will involve working directly with partners to ensure an exceptional administrative and financial service is delivered.

Key responsibilities:

• Manage all stages of the client process including onboarding, engagement letters, billing, collections and reporting
• Prepare and review monthly invoices, resolving billing issues before partner sign-off
• Liaise directly with partners and clients, demonstrating professionalism and client service excellence
• Monitor and assist with collections and financial reconciliations
• Maintain accurate client and matter information for compliance and reporting
• Support the processing of write-offs, refunds, and adjustments in line with firm policy

About you:

• 2+ years in a client operations, finance or billing role-law firm experience is required.
• Comfortable working with finance systems (Aderant or similar) and Excel
• Exceptional attention to detail and organisational skills
• Confident communicator with strong interpersonal skills
• Familiarity with VAT, SAR, and electronic billing systems preferred

Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.

Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.

https://uk.linkedin.com/company/ryder-reid-legal