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A global IT solutions provider is seeking a Client Operations Manager to oversee the client experience from purchase to pay. This role focuses on team management, client engagement, and driving a culture of continuous improvement. Applicants should have substantial experience in sales and project management, and a commitment to excellence in client service.
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Insight is a Fortune 500-ranked global provider of hardware, software, cloud, and service solutions, providing clients the guidance and expertise needed to define, architect, implement and manage technology today while transforming for tomorrow.
Operations is the heartbeat of Insight. Our passion is to deliver excellence to our teammates, partners and clients with exceptional results, every time. The Operations function is responsible for the effective planning, organising, coordinating, and controlling of resources needed to deliver Insight’s solutions by proactively managing people, products, technology, information, and time.
The Client Operations team manages the client experience from purchase to pay which includes but is not limited to order processing, back-order management, and proactive communication. As the client facing ‘day to day contact’ for the customer, speed and professionalism from teammates is vital to ensuring good impressions are made, thereby securing repeat business, and enhancing the reputation of the organisation.
The Client Operations Manager drives a change programme to engage the Business Transformation team and or the most appropriately skilled teammates in delivering high value sales, improving the client experience, championing a culture of excellence and continuous improvement, and improving the overall effectiveness and engagement of Insight’s sales.
The Client Operations Manager is also responsible for managing the team in engaging with clients and resolving client escalations, interpreting requirements, and relaying client experience process improvements to the Global Business Transformation teams across regions in order to initiate the required process changes.
In addition, the Client Operations Manager implements and communicates a clear team strategy aligned to Insight’s Global Strategy as well as the Client Operations teams plans to own the client experience from purchase to pay.
Key responsibilities:
Key skills and experience required:
About Insight:
We believe that by giving you the freedom to think big and empower you to reach your full potential, together we will achieve the best outcomes. Along with excellent benefits and a compelling reward package, we offer the opportunity to work in a supportive environment with a high level of autonomy and creativity - there’s a reason our average employee tenure is over 6 years.
We strive to display our three core values of Hunger, Heart, and Harmony every day. They represent and drive who we are here at Insight and by doing so we are doing amazing things. Insight started in a garage in 1988 and it is through harnessing our three core values that two brothers, Eric and Tim Crown, steered Insight to the Fortune 500 company it is today. We are now a Global IT Services and Solutions business, passionate about helping customers and the real people who sit behind them.