Client Operations Leader: Transforming Customer Experience

NCR Voyix; Nottingham; On-site; GBP 70,000 - 120,000; Full time

Job summary

NCR Voyix Nottingham is seeking a Client Operations Lead to partner with customers, drive transformation and ensure service delivery excellence. You will lead teams, manage escalations and shape operation performance while balancing cost-to-serve with customer satisfaction.

You will collaborate across sales and operations, develop KPI-driven processes, own end-to-end customer experience, and help grow revenue and profitability through strong leadership and strategic partnerships.

Qualifications

• 5+ years of senior leadership, operations management, and customer experience expertise.
• ITIL and/or Agile certification with expertise in incident and escalation management.
• Experience negotiating contracts and managing customer relationships to ensure service quality and satisfaction.
• Demonstrated ability to develop strategic customer partnerships.

Responsibilities

• Lead and develop Client Operations Leaders and/or analytical teams through clear performance expectations and accountability.
• Build a customer-focused culture that delivers business objectives and service excellence.
• Collaborate across NCR teams to drive customer improvements and achieve strategic and contractual goals.
• Partner with Sales to develop and execute customer solutions and identify revenue growth opportunities.
• Own the end-to-end customer experience, balancing service excellence with cost-to-serve objectives.
• Establish a data-driven culture to identify opportunities, optimise processes, and improve operational performance.

Skills

Customer leadership

Data analysis

Strategic planning

Budget management

Stakeholder management

Incident management

Job description

NCR Voyix Nottingham is seeking a Client Operations Lead to partner with customers, drive transformation and ensure service delivery excellence. You will lead teams, manage escalations and shape operation performance while balancing cost-to-serve with customer satisfaction.

You will collaborate across sales and operations, develop KPI-driven processes, own end-to-end customer experience, and help grow revenue and profitability through strong leadership and strategic partnerships.