Client Onboarding Specialist - Lettings

Street Group; Manchester; Hybrid; GBP 30,000; Full time

Job summary

An innovative firm in the PropTech sector is seeking an Onboarding Specialist to enhance client experiences in property management. This role involves managing client onboarding, providing tailored solutions, and ensuring a smooth transition to new systems. You'll collaborate with a passionate team of former estate agents, helping clients solve real-world challenges. If you're tech-savvy, self-motivated, and eager to make a genuine impact in a rapidly growing company, this position offers a rewarding opportunity to thrive in a dynamic environment.

Benefits

£1000 towards a holiday after your first year

£500 yearly L&D budget

Paid volunteering days

Enhanced maternity, paternity & adoption pay

Public transport season ticket loans

Paid menopause leave

Comfortable office space

Fully stocked fridge and beers on Fridays

Cycle to work scheme

Electric car salary sacrifice scheme

Qualifications

• Experience in lettings management or property management is essential.
• Strong communication skills to explain complex concepts simply.

Responsibilities

• Guide clients through the onboarding process for property management software.
• Build strong client relationships and ensure ongoing satisfaction.

Skills

Stakeholder Management

Client Relationship Skills

Communication Skills

Problem Solving

Organizational Skills

Tools

Property Management Software

Sales Management Tools

Client Accounting Software

Job description

Hybrid, 3 days office-based, 2 days per week working from home

Up to £30k

Hiring Team:

Customer Success

About Street Group.

Street Group is one of the fastest-growing PropTech companies in the UK. We want to be the leading creator of delightful experiences for everybody involved in buying, selling, renting and letting property, regardless of their involvement, to improve the industry for everybody by elevating UK Estate Agencies through world-class technology.

As an Onboarding Specialist, you’ll manage your own pipeline of projects, guiding our clients through the onboarding process and supporting our agents in solving real-world challenges in property sales, lettings accounting and property management. You’ll tailor solutions to each client’s needs, set clear expectations, to ensure a smooth migration to Street.co.uk, including the transition of their data and supporting the configuration of their new account.

Working within a team of former estate agents all passionate about transforming the industry, you’ll find it rewarding to help agents fix problems and improve their workflows. If you thrive in a versatile role full of variety and client interaction, this position could be the perfect fit!

If you love autonomy, are naturally curious, and want to have a genuine impact within a rapidly growing company, we think you’d fit right in!

A bit about the job.

• Becoming an expert in Street.co.uk, including its sales, lettings management, and client accounting features.
• Leading clients through the onboarding journey, from system migration to going live and beyond, ensuring a smooth and supportive process.
• Working with a diverse range of clients, from small independent agencies to large multi-branch estate agencies across the UK.
• Collecting client feedback and feature requests, sharing valuable insights with the development team to improve our product.
• Building strong client relationships, ensuring ongoing satisfaction and conducting follow-up calls to address any needs.
• Immersing yourself in the product, keeping up-to-date with new features and enhancements.

A bit about you.

• You’ll have experience in lettings management, lettings accounting, or property management, with a passion for transitioning into a tech-focused role.
• You have strong stakeholder management and client relationship skills, with the ability to build trust and rapport quickly.
• You’ll be tech-savvy, process-driven, and eager to learn new tools and systems.
• You’re curious, conscientious, and self-motivated, with the ability to work independently and thrive in a fast-paced, growing company.
• You have excellent communication skills, both written and verbal, with a knack for explaining complex concepts simply.
• You’re highly organised, detail-oriented, and committed to delivering an exceptional customer experience.

Benefits.

• Guilt-Free R&R - £1000 towards a holiday after your first year with the team (we'll even cover the tax!)
• Joining a culture that supports your development and encourages growth
• £500 yearly L&D budget for your career development
• Your birthday on us - we pay, you stay away
• ‘Give something back’ - 2 paid days volunteering on us
• Enhanced maternity, paternity & adoption pay
• Public transport season ticket loans
• Paid menopause leave
• Joining a new team in an exciting business with huge ambition
• A chance to work on cutting-edge technology
• Comfortable, relaxed office space - office dogs welcome!
• Fully stocked fridge and beers (or an alternative) on us every Friday afternoon
• Company and team off-sites, events and happy hours
• Cycle to work scheme
• Electric car salary sacrifice scheme
• Feel good about sustainability - we're a climate-positive company!

Basic up to £30,000 dependent on experience. However, sometimes the perfect person is far more or less experienced than we anticipated. In these situations, planned ranges go out the window. If you think that might be the case, please apply and just let us know.

Hiring Particulars.

Interview Process: 3 stages = Introductory call with one of our Talent team > Hiring Manager Interview inc short task > Final interview with Head of Operations.

We want to make our interviews as inclusive as possible, so if you need any adjustments made, or if there's anything you think we should be aware of during the interview process, please do let us know!