Client Onboarding - Senior Associate

OakNorth; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

Join a dynamic and innovative bank that is reshaping the financial landscape in the UK. As a Client Onboarding Senior Associate, you will play a crucial role in ensuring a seamless onboarding experience for clients while adhering to regulatory requirements. This position offers the chance to work in a fast-paced environment where your contributions will directly impact the success of the bank and its clients. You will collaborate with talented professionals, manage complex client structures, and help shape the future of banking. If you're a self-starter with a passion for delivering exceptional service, this opportunity is perfect for you.

Benefits

Equity

25 days holiday

Personalized benefits

Subsidised Private Medical Insurance

Enhanced maternity and paternity leave

Wellbeing and social events

In-house Barista Bar

Volunteering time off

Salary sacrifice schemes

Qualifications

• 5+ years in financial services, ideally in commercial lending or banking.
• Strong understanding of AML/KYC, CDD/EDD processes.

Responsibilities

• Conduct AML CDD reviews and risk assessments for clients.
• Mentor junior team members and improve onboarding processes.

Skills

AML/KYC knowledge

Risk assessment

Interpersonal skills

Communication skills

Attention to detail

Ability to work under pressure

Education

5+ years in financial services

Job description

Since our launch in 2015, we’ve lent over £10bn to ambitious entrepreneurs up and down the UK. That’s led to the creation of over 40,000 new jobs and over 29,000 new homes – and we’re not about to stop there. We’re dedicated to helping trailblazing businesses thrive and our Client Onboarding team is integral to our growth.

This is a fantastic opportunity to join a fast-paced, growing bank with a reputation for doing things differently. We don’t want another cog in the machine; we’re looking for self-starters and bold thinkers who want to pave their own career paths and are passionate about supporting the UK’s best and brightest businesspeople.

In a nutshell, the mission of a Client Onboarding Senior Associate is to be responsible for onboarding clients whilst adhering to regulatory requirements and ensuring a smooth and exceptional client experience.

Are you ready to step up to the challenge?

Responsibilities:

• Undertake AML CDD reviews and risk assessments on both new to bank and existing customers.
• Manage the AML CDD portion of commercial business loan origination / Business Banking account set up.
• Communicate & collaborate effectively with customers of Oak North and internal stakeholders to ensure we are delivering Customer Delight.
• Manage customer expectations through effective communication skills whilst also ensuring we are working at speed and maintaining momentum.
• Operate in line with the Bank's Risk Management framework and relevant risk and compliance policies and procedures, ensuring appropriate and timely escalation of any concerns to their line manager.
• Mentor/supervise junior members of the Client Onboarding Team.
• Identify areas for improving processes to deliver improved efficiency.
• Carry out BAU / ad hoc administrative tasks.

Requirements:

• Experience working in the financial service sector (ideally in commercial lending or banking) with a minimum of 5 years’ experience.
• Working knowledge of unpacking complex corporate structures with connections to non-transparent jurisdictions including Trusts and funds in overseas jurisdictions (BVI, Channel Islands, Cayman Islands etc.).
• Ability to carry out tasks independently.
• Excellent understanding and experience of AML/KYC, CDD/EDD.
• Quick learner with the ability to work in a fast-paced environment whilst maintaining meticulous attention to detail.
• Strong interpersonal and exemplary communication skills (written as well as verbal).
• Enjoys working in a team environment.
• Ability to prioritise and manage workflows and multi-task.
• Resilience and the ability to work under pressure and to pressing deadlines/SLAs.
• Desire to go the extra mile to delight our customers.

Benefits & Perks:

• Equity. We want people to have a stake in the business so that all our interests are aligned.
• 25 days holiday.
• Personalized benefits – opt-in to what matters to you.
• Subsidised Private Medical Insurance with Bupa.
• Enhanced maternity and paternity leave.
• Wellbeing and social events.
• In-house Barista Bar in London office.
• Support causes that matter to you – Volunteering time off.
• Salary sacrifice schemes (Cycle to work, nursery, gym, electric car scheme).