Client Onboarding Manager- Implementation - SaaS Powering eCom.

RR; Grantham; Hybrid; GBP 55,000 - 65,000; Full time

Job summary

A leading ERP SaaS provider seeks a Client Onboarding Manager to lead implementations and guide clients in using their software solutions. This full-time role in Grantham involves customer training and support, requiring excellent communication and problem-solving skills. With a competitive salary and benefits, it's an opportunity to enhance your career in the dynamic world of eCommerce and software.

Benefits

Enhanced Pension

Life Cover

Performance Bonus

28 days holiday

Subsidised gym membership

Qualifications

• Proven expertise in software functionality and ERP implementation.
• Skilled in software demonstrations and training delivery.
• Experienced manager with a background in leading teams.

Responsibilities

• Lead software implementations and guide customers through training.
• Manage implementation timelines and align with client goals.
• Deliver customer support throughout and post-implementation.

Skills

Problem-solving

Customer support

Communication

Analytical Thinking

Education

Relevant experience in Software, Tech, or IT

Job description

Client Onboarding Manager- Implementation - SaaS Powering eCom.

Join to apply for the Client Onboarding Manager- Implementation - SaaS Powering eCom. role at RR

Client Onboarding Manager- Implementation - SaaS Powering eCom.

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Join to apply for the Client Onboarding Manager- Implementation - SaaS Powering eCom. role at RR

This range is provided by RR. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Do you thrive on bringing software to life?

Love solving real customer problems and making tech work for people?

We’re looking for enthusiastic, tech-savvy individuals with a passion for software, a flair for problem-solving, and great people skills. If you have experience in Software, Tech, or IT- and the right mindset - we’ll train you on our product and help you succeed in a dynamic, customer-focused role.

Role at a glance:

Client Onboarding Manager

Grantham, Lincolnshire Office - Hybrid Working + Travel to Client Sites as Required

Plus Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More…

Full Time – Permanent

Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do

Company: Award-Winning ERP SaaS provider powering SME retail

The forefront of technology in the eCommerce, retail, and logistics sectors.

With over 20 years of experience under our belt, we provide solutions to put businesses in full control of their day-to-day operations. We focus on creating, implementing, and supporting business management solutions for businesses of all sizes.

If you want to accelerate your career to the next level, then this is the place to be. We strive to find the best of the pack when it comes to new staff, because we know that with motivated, self-disciplined people we don’t need rules and regulations to enforce behaviour. As a result, our team thrives from a more relaxed working environment. If that sounds good to you, then we’d love to hear from you.

The Opportunity:

Lead software implementations, guide customers through training and demos, and manage a talented Professional Services team. We work with clients across all sectors, delivering market-leading software that streamlines business processes. With rapid growth, we’re looking for someone with hands-on software experience - ideally in training, demos, or user support - who understands how business and software connect.

What your day-to-day might look like:

• Customer Requirement Gathering - Lead requirement-gathering sessions to uncover business needs and ERP integration opportunities.

• Conduct in-depth needs analysis to capture precise software requirements.

• Software Implementation - Develop tailored ERP solutions with impactful presentations and demos.

• Manage implementation timelines, ensuring alignment with specs and client goals.

• Create and maintain the Project Initiation Document (PID) and secure stakeholder buy-in.

• Customer Support - Deliver hands-on support throughout and after implementation, resolving issues promptly.

• Proactively manage expectations to keep projects on track and within budget. Provide post-launch follow-ups and consultancy to ensure ongoing customer success.

• Training Delivery - Design and lead engaging training sessions tailored to diverse learning styles.

• Assess training needs and adapt delivery to maximize customer confidence and system adoption.

• Collaboration with Key Stakeholders - Foster strong relationships across internal teams and customer stakeholders to drive project success.

About you:

• Proven expertise in software functionality and implementation- ERP experience highly desirable.

• Skilled in software demonstrations, training delivery, and customer-facing roles, with a focus on support and issue resolution.

• Experienced manager with a strong background in leading, mentoring, and developing high-performing teams.

• Solid understanding of business processes and how to apply software solutions to enhance operational efficiency.

• Excellent communicator, confident in gathering and presenting requirements, writing reports, and engaging stakeholders.

• Highly organised multitasker with sharp analytical skills and a proactive, problem-solving approach.

• Willing to travel across the UK as needed (clean driving licence essential).

• High energy, positive attitude, and a passion for delivering value and exceeding expectations.

What’s on Offer:

• Starting salary of £55k to £65k, based on ability, skills, and experience

• Monday to Friday

• 28 days holiday (option to buy 5 additional) + bank holidays

• GP and wellbeing services via 3rd party provider

• Discretionary company/performance bonus

• Enhanced maternity/paternity leave pay

• Inclusive team environment with opportunities for involvement and development

• Career growth within a successful, expanding business

• Subsidised gym membership

Sounds like a good fit? Apply here for a fast-track path to our Leadership Team.

Application notice... We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Education, Information Technology, and Training

• Industries

  Software Development

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