Client Onboarding Integration Manager

SW Group; Birmingham; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading accountancy firm in Birmingham seeks a Client Onboarding Integration Manager to oversee all acquired clients through the Client Due Diligence process. Responsibilities include managing a team, ensuring compliance with regulatory requirements, and engaging with various stakeholders. The ideal candidate will have project management experience and a strong background in KYC/AML regulations. This permanent role offers a hybrid working model and a competitive salary with various benefits.

Benefits

Competitive salary

Private medical insurance

Life assurance

Pension contribution

Generous holiday package

Fully funded training towards professional qualifications

Cycle to work scheme

Season ticket loan

Eye care support

Qualifications

• Demonstrable project management, planning, delivery and reporting experience.
• Experience in a regulatory environment relating to KYC/AML.
• Managing, supervising, developing and effectively deploying a team of delivery resources.

Responsibilities

• Accountable for the Client Onboarding integration processes.
• Manage the Client Service Associate (CSA) team for local office processing.
• Ensure all acquired clients pass through the Client Due Diligence (CDD) process.

Skills

Project management

KYC/AML regulatory experience

Team management

Data analysis

Stakeholder management

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Job description

Responsibilities

Here you'll be accountable for the Client Onboarding integration processes through the Due Diligence phase, to post completion, to ensure all clients have been successfully integrated. You will be the point of contact, providing planning and delivery updates to the integration teams; coaching and mentoring for those undertaking the work and being the key contact for Partners and Directors whose clients are passing through the process. The Client Onboarding Integration Manager may also be asked to take forward special assignments / projects on an ad hoc basis. This is a permanent role to be based at our Birmingham office with 2 days per week minimum office attendance.

Plan and manage the delivery of conflict checks undertaken as part of pre‑deal Due Diligence and manage the delivery of Client Due Diligence (CDD) integration activity post completion. Collate, analyse and report on delivery progress. Identify and address emerging risks and issues to the Head of Onboarding, the relevant project Manager(s), or Compliance Managers.

Manage the Client Service Associate (CSA) team that supports the local office with processing; ensuring resources are working efficiently, deployed optimally, and are fully utilised. Proactively engage with Partners, Directors and other stakeholders in acquired businesses to help them understand the process and work efficiently with the CSA team, providing technical advice to help the acquired office and/or CSA's resolve complex cases. Continuously improve the CDD and conflict check approach for acquired clients.

What will you be doing? The Client Onboarding Integration Manager has end‑to‑end responsibility for ensuring all acquired clients pass through the Client Due Diligence (CDD) and conflict check process for S&W and its acquired entities, ensuring that Legal and Regulatory responsibilities are fulfilled and business risk is effectively managed.

Qualifications, Skills and Experience

To be successful in this role, you should have:

• Demonstrable project management, planning, delivery and reporting experience.
• Experience in a regulatory environment relating to KYC/AML.
• Managing, supervising, developing and effectively deploying a team of delivery resources.
• Data analysis and presentation to support the tracking of project delivery and identification/resolution of issues.
• Working knowledge of Microsoft Office packages: minimum basic level Word; intermediate level PowerPoint; intermediate to advanced level Excel.
• Excellent stakeholder management and ability to engage with clients, partners, directors and staff at all levels within the business.

Desired experience:

• Operating in a change environment.
• Working in a Professional Services environment / business.
• Delivering AI‑related projects as part of CDD initiatives.

Benefits

• Competitive salary.
• Private medical insurance.
• Life assurance.
• Pension contribution.
• Hybrid working model (role dependent).
• Generous holiday package.
• Option to purchase additional holiday.
• Shared parental leave.
• Fully funded training towards professional qualifications.
• Cycle to work scheme.
• Season ticket loan.
• Eye care support.

Additional Information

We are proud to value the differences that a diverse workforce brings, representative of society and our clients. At S&W we have a wide range of highly active employee resource groups and we're delivering multiple diversity, equity and inclusion initiatives across the organisation. It is our commitment to provide a workplace where all colleagues, regardless of identity, background, or circumstance, feel respected as individuals and feel that they can achieve their full potential and work in a safe, supportive, and inclusive environment. We are happy to make any reasonable adjustments to accommodate for your needs throughout the application process. Please let your recruiter know.

Company Description

At S&W, we help our clients thrive by simplifying the complex, illuminating new paths, and shaping solutions that make a difference. As one of the UK's top 10 fastest‑growing accountancy firms, we have been a trusted partner since 1881—helping businesses and individuals meet challenges and seize opportunities across generations. Built on expertise and driven by ambition, we provide a comprehensive range of services, including tax and accountancy, advisory and assurance, corporate finance, and restructuring. We are defined by our purpose—to help navigate challenges, unlock potential, and achieve the extraordinary.