Client Onboarding & Implementation Manager - Private 9fin

9fin; London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

9fin is seeking a dedicated Client Services professional for its Private 9fin team, responsible for managing client onboarding and ensuring they maximize the platform's benefits. This high-impact role demands strong communication skills and the ability to build relationships, making it a vital part of our mission to modernize debt capital markets. Enjoy competitive salaries, equity options, and a supportive growth environment in a hybrid working model.

Benefits

Competitive Salary

Equity options

Pension plan

Private Medical Insurance

25 holiday days per year

Hybrid working model

Professional learning budget

Qualifications

• Experience in onboarding or account management, ideally in SaaS or fintech.
• Strong communication and relationship-building skills.
• High attention to detail and excellent project management skills.

Responsibilities

• Lead the full onboarding journey for new clients.
• Track client usage of the platform and troubleshoot issues.
• Work closely with sales and engineering to resolve client issues.

Skills

Communication

Relationship-building

Project Management

Technical Troubleshooting

Client-first mindset

Tools

CRM platforms

Document management tools

Job description

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About 9fin

The world's largest asset class, debt, operates with the worst data.

Technology has revolutionized equity markets with electronic trading, quant algos and instantaneous news. However, in debt capital markets, the picture is completely different. It still behaves like it's in the 1980s; trillions of dollars of trades are placed over the phone, news is slow, and corporate credit information is imperfect and scattered.

Our mission is to change this.

9fin's proprietary technology delivers fast and comprehensive financial, credit, legal & ESG analysis. Our clients are able to make faster, more informed decisions, win more business and most importantly, save time.

Our fast growing list of clients include 9 of the top 10 Investment Banks, leading Asset Managers, Hedge Funds and Law Firms.

About Private 9fin

Private 9fin is our newest and most powerful product, designed to bring clarity and structure to some of the most sensitive and complex information in credit markets. It gives clients secure access to confidential issuer documents and information, and integrates them seamlessly into the broader 9fin platform. This data powers our in-depth covenant analysis, credit research, and proprietary analytics - helping clients move faster, stay compliant, and make smarter decisions.

What you'll work on

You'll be the first dedicated client services hire on the Private 9fin team. This means you'll have real ownership, influence, and visibility from day one. You'll build and run our onboarding and support model from the ground up, helping clients get value quickly and use our platform confidently. You'll be the bridge between our clients and internal teams, ensuring everything runs smoothly across onboarding, access, support, and day-to-day operations.

This is a high-impact role with plenty of variety, including:

Client onboarding

• Lead the full onboarding journey for new clients, from kickoff to go-live
• Ensure clients are set up smoothly and securely in our platform
• Design clear documentation and training materials to make onboarding scalable

Access management & support

• Track how clients are using the platform, troubleshoot issues, and offer hands-on support
• Be the main point of contact during onboarding - answering questions, solving problems, and escalating when needed
• Deliver training and guidance to help clients get the most from our document management system

Scaling the product

• Build repeatable, scalable processes as the product and client base grow
• Continuously refine workflows, documentation, and support tools

Cross-functional coordination

• Work closely with sales, product, engineering, and data teams to make sure client setups are correct and issues are resolved quickly
• Relay client feedback to improve the platform and user experience

Platform & access configuration

• Manage permissions and access settings for clients, in line with our security and compliance policies
• Maintain accurate records of client configurations and document access

About You

You're likely a good fit if you have:

• Experience with onboarding or account management, ideally in SaaS or fintech
• Strong communication and relationship-building skills - you're comfortable talking to clients and internal stakeholders alike
• Good technical instincts - you don't need to be an engineer, but you can troubleshoot tools and explain systems clearly
• High attention to detail and excellent project management skills
• A client-first mindset - you're proactive, solution-oriented, and always thinking about how to make the experience better
• Familiarity with CRM platforms, document management tools, and security best practices
• Exposure to financial services or legal document workflows, a plus

Our Benefits

We're a scaling start up, and we enjoy sharing our success, when the company succeeds, we always reinvest that in our people. We also offer huge amounts of responsibility, an abundance of opportunity for growth and a platform to truly excel.

Financial & Insurance

• Competitive Salary (our salary bands are benchmarked at the top end of the market)
• Equity options
• Pension (your minimum contributions are 4% with 9fin matching up to 7%)
• Private Medical Insurance
• Paid sick leave with Income Protection for long periods of illness
• Group Life Assurance
• Season Ticket Loan & Cycle to Work schemes

Time off

• 25 holiday days per year
• Local public holidays (with the ability to exchange them for alternative days)
• Hybrid working model, to allow you the flexibility to decide how, where and when you do your best work
• Work abroad for up to 3 months a year
• 1 month paid sabbatical after 5 years of service
• Enhanced parental leave & flexible working arrangements available

Training & Culture

• Professional learning and development budget
• Quarterly team socials
• Summer and Winter company social events

9fin is an equal opportunities employer

At 9fin we are dedicated to building and promoting a fair and inclusive workplace where everyone can reach their full potential and truly belong. We recognize that building diverse teams enables a more creative and productive environment. If you're excited about this role but your experience doesn't perfectly align with the job description, we encourage you to apply anyway. You might just be who we're looking for - either for this role, or perhaps another.