Client Onboarding – Global Client Service+ - Associate

J.P. Morgan; Bournemouth; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading global financial institution in Bournemouth is seeking an Associate for the EMEA Global Client Service+ team. In this role, you will deliver exceptional client experiences while managing complex client projects across various business lines. The ideal candidate possesses strong communication skills, the ability to thrive in a fast-paced environment, and a commitment to diversity and inclusion. Join us to make a significant impact through collaborative solutions and process improvements.

Qualifications

• Strong written and verbal communication skills, influencing across levels.
• Excellent organizational skills essential for deal deliverables.
• Ability to handle multiple tasks and make balanced decisions.

Responsibilities

• Deliver projects for multiple clients ensuring seamless integration.
• Escalate issues impacting client deliverables and own resolutions.
• Build relationships with various partners ensuring collaborative solutions.
• Lead process improvements while advocating for knowledge-sharing.

Skills

Strong written and verbal communication skills

Excellent organizational skills

Ability to thrive in a fast-paced environment

Commitment to diversity and inclusion

Job description

Overview

If you are passionate about delivering exceptional client experiences and are ready to make a significant impact, we invite you to apply for this exciting opportunity.

As an Associate in the EMEA Global Client Service+ (GCS+) team, you will be responsible for delivering exceptional client experiences by handling a diverse portfolio of complex client projects across the Global Corporate Bank and Commercial Bank lines of business. You will collaborate with various partner groups, including Implementations, Sales, Product, Client Service, Operations, and Technology, to ensure seamless integration and proactive identification of potential pain points ahead of go-live. Your expertise will contribute to process improvements and the successful execution of client transactions.

Job responsibilities

• Deliver projects for multiple clients simultaneously, ensuring seamless integration into the Payments organization and specializing in the management of highly complex deals and bespoke solutions.
• Deliver the deal expectations through every stage of the Global Client Service+ project lifecycle, ensuring metrics-based success and independent escalation handling.
• Identify and escalate issues that could impact client deliverables or satisfaction, owning the resolution of client-impacting issues and implementing framework improvements.
• Build and maintain strong relationships with Sales, Product, Client Service, Implementations, Operations, and Technology partners, acting as a trusted advisor and influencing decision-making.
• Lead process improvements, delivering balanced solutions that consider client requirements and the broader goals of the firm, while advocating for a knowledge-sharing and learning environment.
• Promote and adhere to a robust risk and control environment, ensuring compliance with organizational standards.

Required qualifications, capabilities, and skills

• Strong written and verbal communication skills, with the ability to influence across levels and organizational boundaries
• Excellent organizational skills and governance disciplines, essential for meeting core deal deliverables
• Ability to thrive in a fast-paced, client-facing team environment, handling multiple events and tasks while making balanced decisions
• Commitment to promoting a diverse and inclusive work environment, exemplifying the highest standards of ethics and integrity

Preferred qualifications, capabilities, and skills

• Understanding of the Payments business, organization and products
• Basic project management disciplines and experience in nurturing stakeholder relationships
• Ability to navigate the bank effectively and contribute to cross-regional deal delivery or project and process improvements