Client Onboarding – Global Client Service+ - Associate

JPMorganChase; Bournemouth; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global financial services leader in Bournemouth is seeking an Associate to deliver exceptional client experiences across various portfolios. You will manage complex client projects, collaborate with teams, and promote process improvements. The ideal candidate possesses strong communication skills, organizational abilities, and a commitment to diversity and inclusion. Join us in making a significant impact in the financial sector.

Qualifications

• Strong communication skills to influence across levels.
• Excellent organizational and governance skills.
• Ability to manage multiple tasks in a client-facing role.

Responsibilities

• Deliver projects for multiple clients, ensuring integration.
• Manage expectations and handle escalations effectively.
• Build relationships with various partners and teams.
• Lead process improvements and promote risk control.

Skills

Strong written and verbal communication skills

Excellent organizational skills

Ability to thrive in fast-paced environments

Commitment to diversity and inclusion

Job description

Overview

If you are passionate about delivering exceptional client experiences and are ready to make a significant impact, we invite you to apply for this exciting opportunity.

As an Associate in the EMEA Global Client Service+ (GCS+) team, you will be responsible for delivering exceptional client experiences by handling a diverse portfolio of complex client projects across the Global Corporate Bank and Commercial Bank lines of business. You will collaborate with various partner groups, including Implementations, Sales, Product, Client Service, Operations, and Technology, to ensure seamless integration and proactive identification of potential pain points ahead of go-live. Your expertise will contribute to process improvements and the successful execution of client transactions.

Responsibilities

• Deliver projects for multiple clients simultaneously, ensuring seamless integration into the Payments organization and specializing in the management of highly complex deals and bespoke solutions.
• Deliver the deal expectations through every stage of the Global Client Service+ project lifecycle, ensuring metrics-based success and independent escalation handling.
• Identify and escalate issues that could impact client deliverables or satisfaction, owning the resolution of client-impacting issues and implementing framework improvements.
• Build and maintain strong relationships with Sales, Product, Client Service, Implementations, Operations, and Technology partners, acting as a trusted advisor and influencing decision-making.
• Lead process improvements, delivering balanced solutions that consider client requirements and the broader goals of the firm, while advocating for a knowledge-sharing and learning environment.
• Promote and adhere to a robust risk and control environment, ensuring compliance with organizational standards.

Required Qualifications, Capabilities, And Skills

• Strong written and verbal communication skills, with the ability to influence across levels and organizational boundaries
• Excellent organizational skills and governance disciplines, essential for meeting core deal deliverables
• Ability to thrive in a fast-paced, client-facing team environment, handling multiple events and tasks while making balanced decisions
• Commitment to promoting a diverse and inclusive work environment, exemplifying the highest standards of ethics and integrity

Preferred Qualifications, Capabilities, And Skills

• Understanding of the Payments business, organization and products
• Basic project management disciplines and experience in nurturing stakeholder relationships
• Ability to navigate the bank effectively and contribute to cross-regional deal delivery or project and process improvements

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.