Client Onboarding Coordinator

RGH-Global Limited; Lancashire; On-site; GBP 25,000 - 28,000; Full time

Job summary

RGH-Global Limited is seeking a Client Onboarding Coordinator for a 3 month FTC in Blackpool to manage the onboarding journey for new client accounts on the wealth platform.

You will own reviews from receipt to activation, liaise with investment colleagues, and support multiple teams to ensure accurate data entry and timely progress.

Qualifications

• Experience handling client onboarding and data entry.
• Proficient in Word, Excel, Outlook and internal systems.
• Aware of regulatory frameworks and compliant with procedures.
• Meticulous, able to manage workload independently and communicate clearly.

Responsibilities

• Taking ownership of new client account reviews from receipt through to activation.
• Acting as a go-to contact for onboarding queries via phone and email.
• Working with Front Office and Due Diligence teams to keep onboarding moving.
• Entering and maintaining client information with a focus on accuracy.
• Carrying out 4-eye checks on data entry to catch and correct errors.
• Notifying teams when accounts have been opened successfully.
• Running exception reports to spot and fix data issues.
• Getting involved in data quality and process improvement projects.
• Digitising and filing account paperwork accurately and promptly.
• Flagging ideas to improve onboarding day-to-day.
• Taking on reasonable tasks as needs evolve and updating training knowledge.

Tools

Word

Excel

Outlook

Job description

Client Onboarding Coordinator (3 month FTC)

Location: Blackpool

Salary: £25,000-£27,500 DOE

Purpose of the Role

This role sits at the heart of the client journey, responsible for accurately processing and activating new client accounts on the firm's wealth platform. The successful candidate will ensure every account is set up correctly, efficiently, and in line with both internal policy and regulatory expectation.

What You'll Be Doing

• Taking ownership of new client account reviews from receipt through to activation
• Acting as a go-to contact for investment colleagues with onboarding-related questions, via phone and email
• Working closely with Front Office and Client Due Diligence teams to keep onboarding moving smoothly
• Entering and maintaining client information within the firm's core system, with a strong focus on accuracy
• Carrying out second-checks (4-eye reviews) on colleagues' data entry to catch and correct errors
• Notifying relevant teams and stakeholders once accounts have been successfully opened
• Running and reviewing exception reports to spot and fix data issues before they escalate
• Getting involved in wider data quality and process improvement projects
• Digitising and filing account paperwork accurately and promptly
• Flagging ideas for improving how the onboarding function runs day to day
• Picking up other reasonable tasks as the role and business needs evolve
• Keeping your training and compliance knowledge up to date
• Continuously building your understanding of the wealth management sector

What We're Looking For

Capability

• Able to demonstrate the practical skills and knowledge needed to perform the role competently

Systems & Process

• Comfortable using Word, Excel, and Outlook day-to-day
• Quick to pick up and confidently use internal platforms and tools
• Clear understanding of relevant workflows, with a habit of escalating issues early

Compliance Mindset

• Aware of the regulatory framework relevant to the role and consistently works within it, raising any concerns without delay

Personal Attributes

• Meticulous, with a strong eye for detail and consistently accurate output
• Self-sufficient and comfortable managing your own workload
• A clear, confident communicator across all levels