Client Onboarding Consultant / Trainer - eCom ERP SaaS.

Award-winning Erp Saas; South Kesteven; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A leading ERP software provider in South Kesteven is seeking a Client Onboarding Consultant to oversee software implementations and deliver user training for clients. The ideal candidate will have strong knowledge in software functionality and customer support experience. The role offers a salary between £40k to £50k and benefits including hybrid working, career progression, and a range of employee perks.

Benefits

Starting salary of £40k to £50k

Clear career progression path

Hybrid working

25 days holiday + bank holidays

Enhanced pension scheme

Life cover x4 salary

GP and wellbeing services

Discretionary performance bonus

Qualifications

• Proven knowledge and experience in software functionality and implementation.
• Experience in software demonstration and training delivery.
• Strong customer support experience.
• Excellent communication skills.
• Proactive, organised, and able to manage time effectively.

Responsibilities

• Understand client business needs and gather requirements.
• Oversee software implementation process with development team.
• Provide ongoing customer support during and after implementation.
• Design and deliver training programmes for customers.
• Maintain strong relationships with internal teams.

Skills

Software functionality knowledge

Customer service experience

Problem-solving skills

Communication skills

Analytical skills

Tools

ERP software

Job description

As the Client Onboarding Consultant, you will play a key role in overseeing software implementations, delivering user training, supporting software demonstrations, and providing ongoing customer consultation as needed, particularly for Configurations/application software set up, BPR, and Data migrations, leading to a successful go live/service delivery.

To succeed in this role, you will have experience in software functionality - particularly in demonstrations and/or training. A strong understanding of business processes, software systems, and how users interact with software will be essential. Knowledge of ERP solutions would be advantageous, including WMS, CRMs, retail/EPOS and Finance solutions.

What your day-to-day might look like:

• Customer Requirement Gathering - Understanding client's business needs and identifying opportunities where ERP can be integrated into their processes
• Software Implementation - Assemble tailored software solutions and overseeing the software implementation process with the software development team
• Customer Support - Providing ongoing support to customers during and after the software implementation, managing their expectation and following up regularly
• Training Delivery - Designing and delivering training programmes to ensure customers are fully equipped to use the system effectively
• Collaboration with Stakeholders - Building and maintaining strong working relationships with internal teams throughout the process
• Ongoing Development - Participating in regular performance reviews, setting personal development goals for career growth within the company

Requirements:

• Proven knowledge and experience in software functionality and implementation (ERP software advantageous)
• Experience in software demonstration, training delivery, or customer-facing roles
• Strong customer support experience, with the ability to troubleshoot and resolve issues efficiently
• A clear understanding of business processes and how to apply software solutions to enhance operational efficiency
• Excellent communication skills, with the ability to gather, document, and present customer requirements clearly
• Able to manage multiple projects simultaneously while keeping stakeholders informed of progress
• Willingness to travel to customer sites as needed (clean, driving licence required)
• Excellent customer service and communication skills
• Strong analytical and problem-solving skills
• Report writing and organisational abilities
• Proactive, organised, and able to manage time effectively

Our company is an award-winning ERP SaaS provider powering SME retail, Wholesale, Warehouse and Distribution businesses. We provide solutions to put businesses in full control of their day-to-day operations. We focus on creating, implementing, and supporting business management solutions for businesses of all sizes.

We offer a range of benefits, including:

• Starting salary of £40k to £50k, based on ability, skills, and experience
• Clear career progression path to more senior and managerial positions
• Hybrid working
• 25 days holiday (option to buy 5 additional) + bank holidays
• Enhanced pension scheme
• Life cover x4 salary
• GP and wellbeing services via 3rd party provider
• Discretionary company/performance bonus